About this role
Come work at Associa! We are an industry leader in community association management and we are looking for a talented Pool Monitor to join our team. If you're serious about your next move, Associa is an excellent place to grow your career.
The Pool Monitor performs guest safety and recreational work supervising, swimming and enforcing regulations for the residents. An essential responsibility of this role includes ensuring cleanliness, setting -up and safety of all areas and facilities and attend to all guests needs within the pool area as per the safety guidelines.
- Observes and patrols pool and enforces safety regulations.
- Provide excellent service consistent with the HOA's standards operating procedures and brand attributes.
- Greet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services..
- Knowledgeable of pool facility such as length and depth of all pools, how many laps it takes to make complete a mile in meters and feet etc.
- Willing to take ownership of all resident requests and complaints, and communicate complaints/issues to Community Manager.
- Identify and report defects throughout the pool and spa area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
- Ensure swimming pools and the complete health club area is clean at any times and report any maintenance issues to the Manager.
- Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning.
- Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, towels, replacing flags, and cleaning signs.
- Customer Service skills.
- Be able to communicate effectively. Ready to work varied shifts during Weekdays, weekends and holidays.
- High School diploma or equivalent.
- Basic Computer knowledge.
- Previous experience working as a Pool Guest Attendant or Lifeguard.