Parking Enforcement Supervisor

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY
Works under minimal supervision to supervise, perform, and carry out goals and daily operations of parking services activities/personnel. 

100% onsite Monday - Friday

• Work requires good oral and written skills.
• Work requires ability to prioritize workflow and perform flexible work tasks.
• Work requires telephone and personal contact with all levels of internal and external personnel and organizations.
• Work requires ability to sit and/or stand for extended periods of time.
• Work requires ability to interpret policies related to parking.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  High School Diploma or equivalent 
   

• Experience
  4 years related experience, including at least three (3) years in a supervisory or lead role. 
   

• Licenses and Certifications
  Must possess and maintain a valid Texas Class "C" Driver License with an acceptable driving record and the ability to operate a university vehicle Upon Hire 
   

Preferred

• Education
  Completion of two (2) years of college coursework 
   

JOB DUTIES

• Supervises daily parking enforcement operations by assigning patrol areas, schedules, and responsibilities. Monitors field activity to ensure consistent, fair, and effective enforcement of parking regulations.
• Provides leadership, coaching, and performance management to enforcement staff. Ensures officers are properly trained in enforcement procedures, customer service expectations, safety protocols, and use of parking enforcement tools and systems.
• Oversee enforcement activities across main campus and offsite locations, ensuring compliance with parking rules, conducting periodic audits (e.g., space counts, patrol coverage), and addressing operational gaps.
• Ensures proper use of enforcement tools and systems, including handheld citation devices and license plate recognition (LPR) technology. Reviews enforcement data for accuracy, productivity, and compliance.
• Provide guidance and support to PEO staff to support campus events as needed.
• Responds to and resolves escalated parking complaints, incidents, and disputes via Service Catalog request, email or phone calls. Conduct or oversees investigations and ensure appropriate follow-up actions, including issuance of warnings or citations.
• Oversee internal parking appeals process, including submission review, developing recommendations for the committee, preparing appeal packets, and actively participating in monthly appeal meetings.
• Ensure that monthly vehicle inspection checks are conducted for parking enforcement fleet vehicles.
• Maintain mileage logs and toll-tags for all Auxiliary fleet vehicles.
• Provides guidance and decision-making support in situations requiring enhanced enforcement actions, including vehicle immobilization (booting), ensuring adherence to departmental policies.
• Monitors and reviews daily enforcement reporting, including counts, citation activity, and incident logs. Analyzes trends and provides recommendations to improve compliance, utilization, and operational efficiency.
• Promotes a customer-focused enforcement approach by ensuring staff provide accurate information, directions, and education to employees, patients, students, and visitors to encourage voluntary compliance.
• Ensures enforcement staff respond appropriately to motorist assistance needs (e.g., air-assist vehicle jump-starts) and maintain a professional, service-oriented presence.
• Maintains coordination with dispatch, campus police, and other departments by ensuring timely reporting of criminal activity, safety concerns, and traffic impacts.
• Assists in the development and implementation of enforcement strategies, traffic control measures, and parking signage improvements to enhance safety and compliance.
• Supports Parking Services leadership with reporting, special projects, and process improvements related to enforcement operations, technology systems and overall program effectiveness.
• Ensures staff adherence to departmental policies, university guidelines, and regulatory requirements, while maintaining flexibility to adjust operations based on departmental needs, including evenings, weekends, and special events.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.