Investigator, Asset Protection (Milford, CT)

Company Description

What Will You Be Doing? 

• Responsible for the execution of Asset Protection initiatives in assigned locations 5-10 stores, as well as, implementation of shortage reduction programs in high shrink location(s)
• Provide in person and remote support to local store management to meet strategic asset protection objectives
• Perform operational audits of store districts within the Company focusing on sales floor fullness, stockroom organization, health and safety, human resources compliance and customer service
• Routine monthly travel to Focus Stores. Manage Focus Store program to ensure store compliance, and follow up on sub-standard performers
• Provide clear and consistent training to all store personnel on Asset Protection Initiatives. safety communication guidelines and current crisis management protocols
• Commit to the highest degree of professionalism, integrity, and customer service
• Complete AP and Physical Security audits on a routine basis.
• Complete special projects as assigned by Regional Manager of Asset Protection.
• Optimize inventory accuracy through effective execution and management of physical inventories, store transfer monitoring and OMNI compliance.
• Facilitate supply chain investigations to positively impact inbound carton loss and forced carton compliance.
• Proactively monitor systems and conduct surveillance to identify and investigate associate dishonesty.
• Conduct internal investigations for inventory, cash loss, and violations of policy.
• Prepare case reports covering investigation and case details 
• Manage initial investigative processes for all internal investigations within assigned alignment and the District when applicable
• Serve as a liaison between store/APA investigations and certified market interviewers
• Support investigations related to internal loss throughout the assigned region while partnering with GHO Analysts
• Conduct surveillance using CCTV and floor techniques to apprehend and deter theft in accordance with company apprehension policies
• Initiate and resolve investigations related to Organized Retail Crime while partnering with law enforcement and other retail organizations
• Represent company in court proceedings related to investigations
• Maintain an effective relationship with store leaders, peer retailers, mall security and local law enforcement partners

• Provide clear and consistent training to all store personnel on safety communication guidelines, acts of violence, and current crisis management protocols
• Utilize analytics software to develop specific store loss prevention strategies
• Participate in corporate operational test programs to gauge viability of program evolution.  Provide relevant observational data to the Global Home Office to inform policy decisions
• Responsible for ensuring accurate execution of Store Programs.  Routinely provide relevant feedback to store leaders regarding operational efficiency

• Effectively identify and implement solutions to eliminate store margin erosion
• Support new stores through physical store visitation and pre-open audits to ensure smooth and timely openings

What Do You Need To Bring? 

• 4-year degree preferred
• 2 or more years of experience in Asset Protection, multi-location experience preferred
• Strong communication and interpersonal skills
• Ability to evaluate circumstances and make timely decisions based on company apprehension guidelines
• Ability to work nights, evenings and weekends appropriate to retail business needs
• Must pass a comprehensive background investigation
• Must have a reliable means of transportation  

Our Company  

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. 

The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. 

At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.  

Benefits & Perks  

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:  

• Incentive bonus program
• 401(K) savings plan with company match
• Annual companywide review process 
• Flexible spending accounts 
• Medical, dental and vision insurance 
• Life and disability insurance 
• Associate assistance program 
• Paid parental and adoption leave 
• Access to fertility and adoption benefits through Carrot 
• Access to mental health and wellness app, Headspace
• Paid Caregiver Leave
• Mobile Stipend
• Paid time off
• Merchandise discount on all of our brands 
• Opportunities for career advancement, we believe in promoting from within 
• Access to multiple Associate Resource Groups 
• Global team of people who will celebrate you for being YOU! 

Additional Information

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER