Russell TobinRemote
Customer Service Representative (BANKING ONLY)
United States of America
Contract
3 hours ago
$21 USD
Visa Sponsor
Key skills
Customer ServiceCommercial Credit Card SystemsPhone SupportEmail SupportChat SupportMicrosoft OfficeTroubleshootingRoot Cause AnalysisHelpdesk ToolsServiceNowTicket ManagementPatiencePrioritizationMultitaskingCommunicationTime Management
About this role
Russell Tobin is seeking a Customer Service Representative to provide technical and customer support for commercial credit card systems. The role requires handling customer issues independently and calmly while managing multiple support channels such as phone, email, and chat.
Responsibilities:
- Handle customer issues independently and calmly
- Providing technical + customer support for commercial credit card systems
- Troubleshoot issues
- Identify root causes
- Use helpdesk tools like ServiceNow
- Manage multiple tickets efficiently
Requirements:
- 2–3 years of customer service experience
- Comfortable handling phone support
- Comfortable handling email support
- Comfortable handling chat support
- Strong communication skills (clear, professional)
- Basic computer proficiency (especially Microsoft Office)
- Ability to troubleshoot issues (not just escalate immediately)
- Ability to identify root causes
- Ability to use helpdesk tools like ServiceNow
- Ability to manage multiple tickets efficiently (time management is key)
- Handling difficult customers without losing patience
- Good problem-solving mindset
- Ability to prioritize and multitask
- Team-oriented (works with account managers)
- Remote role
- Training: 3–6 months (fixed schedule)
- After training: Rotational shifts (including weekends)
- 24/7 support environment → flexibility is important