Contract Implementation Field Engineer

HID Global Corporation is a high-tech software company that powers trusted identities for people, places, and things. They are seeking a Contract Implementation Field Engineer to perform onsite and remote installations of livescan hardware and software, ensuring connectivity for electronic fingerprint records submissions to various agencies.

Responsibilities:

• Candidate shall provide contract installation services for HID. Contract service will include, but are not limited to:
• Confirming with customer POC arrival time to ensure site access
• Travel to Customer sites scheduled for installation, and defined number of installation days (one installation day is eight hours in length)
• Candidate shall be on site at the time listed on the installation schedule
• Install livescan hardware software and peripherals. Installation shall be performed per work instructions provided by HID prior to arrival and system shall be successfully installed and tested
• Connect livescan system to required network for submission to agency
• Test livescan system with agency
• Train customer representatives on use and administration of system
• Upon completion of installation, Contractor shall also provide documents as detailed in the "Installer Information Sheet'' which will be provided by HID from time to time
• The HID technical support desk shall assist in the diagnostics and troubleshooting when required. The Candidate sent to the site shall have proper identification and shall meet the outlined qualifications and adhere to HID's Statement of Work for that customer installation
• Candidate shall provide remote installation and support services for HID. Whenever possible, HID will provide 24-hour advanced notice when scheduling a remote support call
• If support is required sooner than 24 hours, HID will confirm Candidate's availability prior to scheduling a call
• Periodically, Candidate may provide support services to HID from the Palm Beach Gardens, Florida (PBG) location

Requirements:

• Bachelor's degree in computer science or equivalent experience
• Ability to work in a fast-paced environment where service delivery must adhere to strict timelines with little to no direct supervision
• Excellent communication and customer service skills
• Knowledge of and troubleshooting skills for network topology (ports, protocols), Active Directory, Data Security as well as hardware connectivity
• Must be able to pass a background check for CJIS certification and for Federal and Non-Federal contracts
• Must be able to lift 60 pounds from the floor to a desktop