Customer Service Representative, Target

Terminix is a member of the Rentokil family of companies, a global leader in Pest Control and other services. The Customer Service Representative will focus on achieving company business goals by planning, organizing, and promoting the company’s product line while developing client relationships.

Responsibilities:

• Answer Customer Calls, provide appropriate assistance
• Assist RDCs with customer service related questions and returns
• Assist Customer Service Manager with special projects
• Input Orders through System
• Input Drop shipments through System
• Identify backorders and assist with immediate fulfilment
• RUP, input all required licence information for customers seeking restricted items
• Complete Sales Return orders within 48hrs
• Report product shortages as indicated in the system to the proper warehouses
• Provide all customers
• Order confirmations and tracking details
• Backorder delivery status
• Status of order
• Status of purchases for material requirements if applicable for Backorder
• AR status, copies of Invoices
• Engage in continued education opportunities regarding product offerings
• Complete all required safety training
• Other duties, as assigned

Requirements:

• 1-2 years of hands-on customer support experience
• Ability to communicate effectively at all levels within the organization
• Have excellent listening and communication skills
• Analytical skills and attention to detail
• Strong knowledge of office applications including Google Suite
• Ability to multitask and remain calm while working under pressure in a fast paced environment
• Self-manage daily tasks and workload
• Show a high level of personal organizational skills
• High School Diploma
• 1-2 Years Customer Service Experience
• Distribution/Warehousing Experience