Principal Product Manager

Twilio is a company focused on shaping the future of communications through innovative solutions. They are seeking a Principal Product Manager to lead developer experience and growth for Twilio's RCS and SMS products, guiding the platform through its evolution and delivering best-in-class experiences for customer engagement.

Responsibilities:

• Define and own the strategy, roadmap, and execution for Twilio’s SMS and RCS APIs, driving innovation while simplifying the developer experience
• Lead the evolution of our messaging platform, including launching new cross-channel APIs and evolving our legacy APIs at global scale
• Work backwards from developers and enterprises to design intuitive, consistent APIs that power billions of customer interactions
• Gather market intelligence, analyze usage patterns, and synthesize insights from prototypes to innovate
• Partner closely with engineering, design, GTM, and partner teams to scope, build, and launch capabilities
• Drive experimentation through betas and A/B tests, iterating quickly to achieve product–market fit for emerging conversational experiences
• Use data and metrics to identify growth opportunities, performance gaps, and areas to improve reliability
• Mentor and influence teams across the org, championing a developer-first culture in a distributed, remote-first environment

Requirements:

• 5+ years (7+ preferred) experience in product management
• Proven ability to work backwards from customer needs, crystallizing problems that translate into impactful product decisions
• Strong understanding of how B2B and large enterprises operate, including sales cycles and organizational dynamics
• Technical skills: experience in APIs or platform products, including designing for reliability, scale, and developer usability
• Soft Skills: Highly collaborative and excel in building cross-functional relationships in remote, global teams; able to mentor, inspire, and set vision for high-impact initiatives
• Entrepreneurial: Scrappy and resourceful, comfortable rolling up your sleeves to get things done and drive impact
• BS in Computer Science, Engineering, or equivalent practical experience
• Experience building and scaling products or businesses, driving both zero-to-one innovation and high growth
• Advanced degree: MBA or Master's in CS or related discipline