Executive Robotic Sales Program Management- Robotic Surgical Technologies (Texas)

Medtronic is a leader in global healthcare technology, dedicated to transforming the future of surgery. The Executive Robotic Sales Program Manager will drive the successful adoption and growth of the HUGO Robotic-Assisted Surgery platform, ensuring collaboration among clinical teams and hospital stakeholders to maximize program impact.

Responsibilities:

• Monitor and promote robotic case volume and case mix
• Monitor and analyze trends, proactively drive expansion opportunities and address downward trends
• Lead annual expectation-setting and regular program review meetings with hospital leadership and surgical departments
• Track and report performance against KPIs, leveraging NPS feedback to enhance user experience
• Integrate the HUGO RAS program into broader surgical account plans and commercial objectives
• Collaborate with commercial teams to support capital planning, Software & Hardware upgrades, contract renewals, and digital solution deployment
• Act as the primary escalation point for operational, clinical, or commercial issues, coordinating resolution across teams
• Own program quality management, ensuring all issues are documented and addressed in the Medtronic Quality System
• Maintain regular touchpoints with HUGO RAS users; attend procedures and collect structured feedback
• Support user retention, drive increased user utilization, proactively when trending is not positive, and convert new surgeon candidates by demonstrating workflow benefits
• Facilitate participation in HUGO user groups, masterclasses, and skill development opportunities
• Ensure readiness for all scheduled robotic cases, including staffing, system, and instrument availability
• Oversee field inventory management, anticipate needs, and resolve discrepancies for uninterrupted execution
• Download, archive, and analyze tower log data to support program optimization
• Lead additional cohort onboarding and skill development for future users and staff via structured pathways
• Coordinate simulation training, dry-lab activities, live case mentorship, and proctorship management
• Act as the local lead for new technology and indication launches, ensuring operational and training readiness

Requirements:

• High School Diploma (or equivalent) AND 12+ years experience*
• OR Associate's Degree AND 10+ years experience*
• OR Bachelor's Degree AND 8+ years experience*
• *Relevant sales, clinical, or related experience in medical devices, medtech, healthcare, or life sciences
• Experience in working with Surgical teams in Operating Rooms
• Experience in medical device commercialization efforts (sales, marketing, clinical) having managed products or services used in the operating room
• Strong communication, presentation, business and analytical skills
• Bachelors degree with a minimum of 8 years of medical device sales and program management experience and expert level knowledge of company products and service
• Experience with robotic-assisted surgery platforms
• Demonstrated success in change management and clinical adoption
• Familiarity with Medtronic's Surgical Robotics business and product portfolio
• Ability to solve complex problems across multiple functions