PluralsightRemote
Customer Success Manager, Enterprise
United States of America
Full Time
2 hours ago
$104,000 - $130,000 USD
Visa Sponsor
Key skills
Customer Success ManagementGainsightSalesforce.comSoftware Engineering Development Life CycleSaaS SolutionsOn-Premises SolutionsTechnical Knowledge in DevelopmentIT SolutionsRelationship Building with Senior Technology LeadersSaaSSalesforceNegotiationCustomer SuccessSales
About this role
Pluralsight is a learning platform dedicated to accelerating the technology skills of the workforce. They are seeking a Customer Success Manager to engage, retain, and enable customers to fully utilize their platform, while driving renewals and expansion opportunities.
Responsibilities:
- Drive forward Pluralsight’s Client Engagement Model to ensure customer and Pluralsight’s mutual success
- Take full accountability for your accounts in all aspects from onboarding to renewal
- Anticipate customer needs and proactively mitigate risk throughout the customer life cycle, ensuring a streamlined renewal and negotiation process, and ultimately positioning your accounts for growth
- Navigate, interpret, and use provided tools and systems to measure and report on customer experience, customer health, product utilization, and consumed content, and realization of value drivers
- Take corrective actions in a timely manner based on these insights to make strategic recommendations helping customers be more successful
- Inspire change within customers to drive adoption of standard methodologies and successful implementations
- Predict and forecast risk, renewal and expansion within customer portfolio
Requirements:
- Requires a minimum of 5 years of related or equivalent experience; or 3+ years with an advanced degree
- Experience in progressive customer success or similar field (sales, pro services, consulting, technical enablement)
- Experience supporting global enterprise customers on both SaaS and On-Premises solutions
- Experience building relationships with CTO, CIO, VP of Engineering and other senior technology leaders internally and customer facing, and the ability to network across internal pillars/departments
- Ability to travel 25-50%
- Experience with Gainsight and Salesforce.com preferred
- An understanding of the software engineering development life cycle and workflows
- Technical knowledge on development and IT solutions. Ability to understand and articulate technical concepts and derive solutions