Customer Service

Achieve is a leading digital personal finance company that helps everyday people move from struggling to thriving with innovative financial solutions. As part of the Member Services team, you will provide empathy and guidance to members throughout their financial journey, assisting them with onboarding, account setup, and ongoing support.

Responsibilities:

• Communicate with our members via phone and email, exhibiting care in every interaction
• Listen to our members, providing empathy and solutions to their unique needs
• Collaborate with your team to share knowledge and best practices
• Accurately document Member interactions and activity

Requirements:

• Minimum of 1 year of Customer Service experience (call center or retail)
• High school diploma or equivalent
• Available for an 8-hour shift between the hours of 6am - 8pm
• People-focused approach and solution mindset
• Ability to handle a high volume of inbound calls
• Strong communication skills