Team Lead, QA

Intradiem is a technology company on a mission to reinvent customer service through automation. The Team Lead, QA will lead a team of QA Engineers to ensure high-quality software delivery, drive automation practices, and collaborate with cross-functional teams to enhance quality standards and processes.

Responsibilities:

• Lead a team of onsite and offshore QA Engineers to ensure delivery of high-quality, scalable software across web, API, and platform services
• Drive a modern quality engineering approach focused on early validation, strong test coverage, and automation-first practices
• Partner with Product, Engineering, and DevSecOps to ensure requirements are clearly defined, testable, and complete before development begins
• Establish and enforce quality standards across the development lifecycle, ensuring consistency and reliability of delivered features
• Ensure comprehensive test coverage across functional, regression, performance, and edge-case scenarios
• Promote and expand test automation across UI, API, and system-level validation
• Use data and metrics to assess product quality, identify risks, and support release readiness decisions
• Identify gaps in requirements, testing, and processes early, and drive continuous improvement across the team
• Ensure alignment between requirements, test coverage, and validation outcomes to support high confidence in releases
• Collaborate across teams to improve development workflows, quality practices, and delivery efficiency, including the adoption of AI-assisted development and testing tools
• Mentor and develop QA engineers, fostering a culture of ownership, accountability, and continuous learning in a rapidly evolving, AI-enabled engineering environment
• Advocate for quality as a shared responsibility across the organization, not just within QA
• Conduct all business in accordance with Intradiem policies and procedures
• Perform all other duties as assigned