Forward Deployment Engineer

Speechify is a leading company in audio information technology, providing innovative solutions for customers to listen to various types of content. As a Forward Deployment Engineer, you will be responsible for ensuring successful technical onboarding of enterprise customers, integrating AI/ML platforms into their workflows, and collaborating with product and engineering teams to enhance customer experiences.

Responsibilities:

• Own the end-to-end technical onboarding experience for new enterprise customers, from kickoff through successful integration
• Build and maintain integration scripts, tooling, and documentation to accelerate customer time-to-value
• Serve as the primary technical point of contact during the onboarding phase, translating customer requirements into actionable engineering solutions
• Diagnose integration issues across customer environments (APIs, data pipelines, cloud infrastructure) and drive them to resolution
• Collaborate closely with product and engineering to surface customer feedback and influence the roadmap
• Develop reusable onboarding playbooks and internal tooling to scale the deployment process
• Travel to customer sites occasionally for critical onboarding milestones or technical workshops

Requirements:

• 3–6 years of experience in a software engineering, solutions engineering, or technical implementation role
• Strong proficiency in Python and/or another backend language; comfort reading and writing production-quality code
• Experience with REST APIs, webhooks, and common integration patterns
• Familiarity with cloud platforms (AWS, GCP, or Azure) and data infrastructure tools
• Excellent communication skills — able to explain complex technical concepts to both engineers and non-technical stakeholders
• Self-starter mentality with strong project management instincts; able to juggle multiple customer engagements simultaneously
• Genuine curiosity about AI/ML and enthusiasm for helping customers unlock value from cutting-edge technology
• Prior experience at an AI/ML or developer tools company
• Familiarity with LLMs, vector databases, or ML model deployment
• Experience with enterprise software environments (SSO, VPCs, data residency requirements)
• Background in customer-facing engineering roles (forward deployment, solutions engineering, professional services)