Senior Manager CX Design - Remote

Stryker is redefining how customers and employees experience digital technology across the enterprise. The Senior Manager CX Design will lead customer journey mapping initiatives and define customer experience design frameworks to improve digital experiences across the organization.

Responsibilities:

• Lead enterprise customer journey mapping initiatives to identify pain points and deliver seamless, omnichannel digital experiences across the end‑to‑end lifecycle
• Define and execute customer experience design frameworks, design thinking methodologies, and design sprint practices to improve consistency, quality, and speed of delivery
• Create wireframes, storyboards, screen flows, and interactive prototypes to support early product planning, usability testing, and stakeholder alignment
• Partner with insights and data teams to design, test, and evaluate multi‑variant and A/B experiences, translating findings into prioritized design improvements
• Establish experience governance, including standards, reviews, and documentation, to embed customer experience principles into enterprise technology delivery
• Develop and maintain design standards and pattern libraries in collaboration with brand, marketing, user experience, and engineering teams, including digital platforms such as Adobe Experience Manager
• Ensure customer experience gaps are identified and addressed regardless of where they occur in the journey, improving adoption, satisfaction, and task success rates
• Manage and develop a customer experience designer, setting clear goals, providing design direction, and supporting delivery against measurable outcomes

Requirements:

• Bachelor's degree (minimum)
• Minimum 10 years of experience in customer experience design, user experience design, service design, or a related field
• Minimum 3 years of people management experience
• Minimum 8 years of experience creating wireframes and interactive prototypes using tools such as Figma, Sketch, or Adobe XD
• Minimum 5 years of experience applying customer journey mapping tools and methodologies to digital product design
• Master's degree in Human‑Computer Interaction, Interaction Design, Service Design, or a related discipline
• Experience building or scaling enterprise design systems and pattern libraries in partnership with development teams
• Experience using AI‑supported design tools to accelerate journey analysis and identify patterns, themes, and experience risks