Customer Service Representative, Spanish Bilingual

Role Overview

• Actively listen and be an advocate for customers, understand their needs and provide guidance and support
• Resolve customer inquiries and issues efficiently while documenting all interactions.
• Educate customers about available resources and assist them in navigating their options.
• Anticipate customer needs and provide proactive solutions to enhance satisfaction.
• Collaborate with team members and other departments to address service issues and improve outcomes.
• Document all customer correspondence and maintain confidential records of patient information.
• Follow policies, procedures, and the CVS/Aetna Code of Conduct.

Requirements

• 6+ months of customer service experience
• Basic computer skills
• Must live in MST/PST Time zones
• Bilingual in Spanish language as certified by language assessment
• 1+ years of customer service experience in a contact center environment preferred
• 1+ years of claims, provider, dental, medical or other related healthcare experience preferred
• Microsoft office experience preferred
• High School Diploma, GED, or equivalent experience

Benefits

• medical, dental, and vision coverage
• paid time off
• retirement savings options
• wellness programs
• other resources, based on eligibility