IT Business Analyst

ICF is a global advisory and technology services provider, and they are seeking a Quantitative IT Business Analyst to join their Utility Program and Services Group. The role involves participating in the software development lifecycle, conducting data analysis, and providing business intelligence for energy efficiency and utility projects.

Responsibilities:

• Participate in all phases of the software development lifecycle, including requirements gathering, system design, testing, and tool delivery, with a focus on energy efficiency tracking and reporting tools
• Engage stakeholders to define system requirements and contribute to optimal design approaches
• Analyze client processes and identify opportunities for technology-driven improvements
• Develop comprehensive documentation, including requirements specifications, design documents, use cases, test plans, and scripts
• Read and interpret complex calculations, translate them into dynamic Excel models, and transfer these models into requirements for system configuration
• Provide training and support for IT system users, troubleshoot issues, and ensure optimal system functionality
• Collaborate effectively in team environments, contributing to client-focused solutions with high-quality deliverables
• Present updates on tasks during status meetings and maintain clear communication with project teams

Requirements:

• Bachelor's degree in IT, Mathematics, Engineering, Computer Science, or a related field. (or applicants can substitute one year of related experience for one year of education)
• 3+ years of experience in IT project delivery or a related role
• Proficiency in Microsoft Office, especially Excel (including pivot tables, macros, advanced data analysis functions, and building models)
• 2+ years of demonstrated experience in creating standard documentation such as requirements and design specifications, test scripts, and system documentation
• Must be able to pass a background check, and drug screening
• Strong analytical skills with proven ability to read, interpret, and model complex calculations in Excel and translate them into actionable system requirements
• Proficiency in project management and issue-tracking tools such as JIRA, SharePoint, or Smartsheet
• Experience testing software, tracking issues, and ensuring high-quality outputs
• Exceptional organizational skills, with the ability to manage multiple projects and meet deadlines effectively
• Strong customer service and team collaboration skills, with an ability to communicate effectively across diverse stakeholders
• Knowledge of SNUGGPro is a plus