Customer Service Representative – Biomed Parts

Probo Medical is a diagnostic imaging sales and service provider that delivers high-quality, affordable healthcare products and services to medical practices around the world. The Customer Service Representative is responsible for inbound customer contact and providing exceptional customer service, acting as the key interface between the customer and the company.

Responsibilities:

• Provides the key interface between the customer and company
• Communicates clearly, concisely, and accurately by phone and electronically
• Addresses incoming inquiries and qualify customers’ needs
• Processing orders and order confirmations, creating and following up on quotations, providing order delivery information, offering cost-saving alternatives and/or related products if available, problem solving, addressing customer complaints, answering general inquiries
• Assists other departments as needed
• Maintains working knowledge of customer support policies and processes
• Always maintains customer focus and provides solutions to customer needs. Follows customer support processes and completes tasks with a high degree of accuracy
• Maintains superior product knowledge
• Meets/exceeds individual and departmental goals
• Works effectively with other departments to meet customer needs
• Engage team members to maintain customer support expectations
• Maintains professional working relationships with customers, colleagues, suppliers and management

Requirements:

• High school diploma or equivalent is required
• Three or more years of experience in customer service experience
• Ability to maintain high energy within a self-directed environment
• Ability to work in a fast-paced environment and successfully multi-task with shifting priorities
• Excellent communication skills
• Previous working knowledge of customer support processes and practices
• Familiarity of soft sales techniques and practices
• Ability to accept and adapt to change in a positive manner
• Proficiency with computers and relevant software applications, including Microsoft Office
• Associates or Bachelor's degree is preferred
• Call center experience preferred