Senior Business Systems Analyst - Remote

Providence is a leading health care organization focused on creating healthier communities. The Senior Business Systems Analyst is responsible for coordinating with various stakeholders to facilitate requirement gathering and consulting on complex system implementations within the organization.

Responsibilities:

• Lead the end-to-end business analysis process
• Execute requirements gathering, documentation, validation, and prioritization
• Work collaboratively and diplomatically with stakeholders to define clear business objectives, functional requirements, and technical specifications
• Apply extensive technical knowledge and domain expertise, specifically in Healthcare recruiting and marketing, to design innovative solutions for complex business challenges
• Create detailed system and process flow diagrams, data models, and interface mock-ups
• Strong ability to program solutions using various languages such as SQL, Java, Python, or C#, and scripting languages like JavaScript for CRM customization and automation
• Stay abreast of emerging technologies, industry trends, and best practices
• Provide insights and recommendations for new tools and methodologies
• Experience integrating business systems with others like ERP (enterprise resource planning), CRM (computer relationship management), sales and marketing automation tools, and customer support software such as Microsoft Dynamics and Avature
• Experience working with back-end and application developers with tasks such as process documentation, resolving system errors, creating mock ups, and writing Agile user stories and acceptance criteria
• Manage projects from initiation to completion, ensuring adherence to timelines, scope, and budget
• Provide mentorship to other analysts and enhance their skill development
• Engage with various business stakeholders, IT teams, and executive leadership to establish effective communication, understand business needs, and facilitate decision-making
• Act as a trusted advisor to business units
• Oversee the testing and validation of solutions, collaborating with testing teams to ensure quality standards are met
• Assist in troubleshooting and resolving issues
• Develop and maintain comprehensive documentation including requirements, use cases, functional specifications, and other artifacts
• Ensure documentation accuracy and updates throughout the project lifecycle
• Identify and recommend process improvement and automation opportunities
• Propose changes to enhance operational efficiency and contribute to business growth
• Assess the impact of changes on business processes and systems
• Develop strategies for smooth adoption of new technologies and processes
• Other duties as assigned

Requirements:

• Bachelor's Degree in Business, Information Systems or relevant field Or 10 year' of industry related experience
• 5 years of Analyst or leadership responsibilities/experience
• Familiar with relational database architecture
• Familiar with modern CRM solutions
• Strong knowledge of business analysis methodologies, processes, and tools
• Strong understanding of software development life cycle (SDLC) methodologies, including Agile development approaches like Scrum or Kanban, enabling effective collaboration in a team and adaptability to changing requirements
• Exceptional project management skills, capable of managing multiple complex projects, and delivering on time
• Advanced problem-solving skills and attention to detail
• Excellent and diplomatic communication and interpersonal skills, adept at conveying technical concepts to non-technical stakeholders
• Experience in leading cross-functional teams and mentoring analysts
• Ability to work collaboratively in a fast-paced environment
• Proficiency in tools such as JIRA, ADO, Confluence, Visio, or other relevant software
• Master's Degree IN MBA, MHA, MIS
• Upon hire: IIBA certification
• 8 years of Senior analyst or management role in healthcare recruiting and/or marketing