ServiceNow Lead Consutlant

Hope you are doing well,

ServiceNow Lead Consultant

contract Role

Must have CIS Certificate ITSM

Lead level ITSM TC to support below activites. Must be a strong communicator. This should average 32 hrs a week.

What: Experienced developer to support ITSM worksteam including Incident, Problem, Change, Catalog, Knowledge, VA, and Now Assist.

Start: Asap. This role will immediately start begin exectution of ready stories for development that is currently sprinting.

Customer Timezone: PST

Preferred Resource Timezone: PST or CST

Location Requirement: U.S. based resources only ( and CONFIRMED)

Onsite: No onsite workshop presence required

Key Responsibilities:

- Perform configuration and remediation activities

- Support go-live activities and provide hypercare post-deployment

- Collaborate directly with stakeholders to ensure stability and continuous improvement of ITSM processes

Requirements:

- Strong hands-on experience with ServiceNow ITSM modules (Incident, Problem, Change, Catalog, Knowledge)

- Experience with Virtual Agent and Now Assist capabilities

- Proven ability to troubleshoot, remediate, and optimize configurations

- Experience supporting go-live and hypercare phases

- 3+ Years Hands on in the above with required current certifications

regards

Ravi sharma