Senior Product Manager-AI

Sorenson Communications is an industry-leading provider of language services for the Deaf and hard-of-hearing. The Senior AI Product Manager drives the development of AI-powered translation models, focusing on two-way translation between American Sign Language and English, while collaborating with AI scientists and customer-facing product managers to ensure model quality and usability.

Responsibilities:

• Define AI model requirements by synthesizing customer use cases, field quality feedback, and linguistic research into clear, measurable model improvement goals
• Partner with AI scientists and engineers to prioritize the model development roadmap, including training data needs, evaluation benchmarks, architecture decisions, and milestone criteria
• Collaborate with customer-facing product managers to establish structured feedback loops that convert observed product learnings into actionable model improvement work
• Own the AI model quality framework, defining success metrics and driving regular review cadences with research and engineering leadership
• Develop and maintain an AI capability roadmap, tracking progress against model milestones, data acquisition goals, and expansion into new use cases
• Monitor the competitive and research landscape, tracking academic advances and assessing their applicability to Sorenson's products
• Translate model capabilities into product features, working with customer-facing product managers to determine how AI quality improvements are surfaced to end users
• Manage vendor and research partnerships related to AI model development, data labeling, and linguistic expertise as needed
• Ensure responsible AI practices, including attention to bias, inclusivity, privacy, and regulatory requirements relevant to AI-powered communication services
• Personal responsibility for gaining a working understanding of all regulatory and legal requirements related to your role/work product and ensuring that those requirements are met
• Other duties as assigned

Requirements:

• Minimum 4 Year / Bachelors Degree in Computer Science, Linguistics, Cognitive Science, Engineering, or a related field, or equivalent career experience
• 5 years of product management experience, with at least 2 years focused on AI/ML-powered products in production environments
• Strong ability to translate between technical AI/ML concepts and customer-facing product requirements
• Proficiency in defining and analyzing model quality metrics; comfort with concepts such as precision/recall, benchmark evaluation, bias analysis, and A/B testing
• Excellent analytical, written, and verbal communication skills, including the ability to present complex AI topics clearly to non-technical stakeholders and executives
• Deep empathy for users, particularly members of the Deaf and Hard-of-hearing community, and a commitment to building AI that serves underrepresented populations equitably
• Ability to manage ambiguity and drive decisions in a fast-moving research and product environment
• Collaborative, low-ego working style with the confidence to advocate strongly for the right priorities
• Passion for building AI products that are accurate, fair, and meaningfully improve people's lives
• Professional attitude, team player, strong interpersonal communication skills, and able to work across research, engineering, and business departments
• Proficiency with standard productivity tools (Microsoft Office, Confluence, JIRA, or equivalent)
• Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role
• Familiarity with data and ML tooling environments (e.g., dashboards, model evaluation platforms, annotation tools) preferred