Sorenson Communications is an industry-leading provider of language services for the Deaf and hard-of-hearing. The Senior AI Product Manager drives the development of AI-powered translation models, focusing on two-way translation between American Sign Language and English, while collaborating with AI scientists and customer-facing product managers to ensure model quality and usability.
Responsibilities:
- Define AI model requirements by synthesizing customer use cases, field quality feedback, and linguistic research into clear, measurable model improvement goals
- Partner with AI scientists and engineers to prioritize the model development roadmap, including training data needs, evaluation benchmarks, architecture decisions, and milestone criteria
- Collaborate with customer-facing product managers to establish structured feedback loops that convert observed product learnings into actionable model improvement work
- Own the AI model quality framework, defining success metrics and driving regular review cadences with research and engineering leadership
- Develop and maintain an AI capability roadmap, tracking progress against model milestones, data acquisition goals, and expansion into new use cases
- Monitor the competitive and research landscape, tracking academic advances and assessing their applicability to Sorenson's products
- Translate model capabilities into product features, working with customer-facing product managers to determine how AI quality improvements are surfaced to end users
- Manage vendor and research partnerships related to AI model development, data labeling, and linguistic expertise as needed
- Ensure responsible AI practices, including attention to bias, inclusivity, privacy, and regulatory requirements relevant to AI-powered communication services
- Personal responsibility for gaining a working understanding of all regulatory and legal requirements related to your role/work product and ensuring that those requirements are met
- Other duties as assigned
Requirements:
- Minimum 4 Year / Bachelors Degree in Computer Science, Linguistics, Cognitive Science, Engineering, or a related field, or equivalent career experience
- 5 years of product management experience, with at least 2 years focused on AI/ML-powered products in production environments
- Strong ability to translate between technical AI/ML concepts and customer-facing product requirements
- Proficiency in defining and analyzing model quality metrics; comfort with concepts such as precision/recall, benchmark evaluation, bias analysis, and A/B testing
- Excellent analytical, written, and verbal communication skills, including the ability to present complex AI topics clearly to non-technical stakeholders and executives
- Deep empathy for users, particularly members of the Deaf and Hard-of-hearing community, and a commitment to building AI that serves underrepresented populations equitably
- Ability to manage ambiguity and drive decisions in a fast-moving research and product environment
- Collaborative, low-ego working style with the confidence to advocate strongly for the right priorities
- Passion for building AI products that are accurate, fair, and meaningfully improve people's lives
- Professional attitude, team player, strong interpersonal communication skills, and able to work across research, engineering, and business departments
- Proficiency with standard productivity tools (Microsoft Office, Confluence, JIRA, or equivalent)
- Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role
- Familiarity with data and ML tooling environments (e.g., dashboards, model evaluation platforms, annotation tools) preferred