Frontline Group is a growing call center seeking work-from-home Customer Support Agents to join their Blended Support Team. The role involves providing first-class customer service through various communication channels, including phone calls, emails, and live chats while utilizing innovative tools and technology.

Responsibilities:

Handling Inbound phone calls
Emails
Live chats
Follow guided workflows, gather and verify customer information, and document each interaction within Frontline Connection CRM

Requirements:

Customer service experience
Strong verbal and written communication skills
Ability to remain calm, professional and empathetic
Excellent attention to detail and multitasking skills
Comfort navigating multiple computer systems simultaneously
Technical ability to install/uninstall programs and troubleshoot personal equipment
Must be available to train on weekdays
Open availability 24/7 is required to work shifts within FCC's operating hours
Attendance is critical to success in this role
Must have a quiet, distraction‑free workspace with a locked door
No background noise (children, pets, TV, traffic, etc.)
Desktop Windows PC (No Macs or Chromebooks)
Processor: Intel i3 / i5 / i7 / i9 (recent generation) OR AMD Ryzen 3 / 5 / 7 / 9 (recent generation)
8GB RAM minimum (16GB preferred)
Dual monitors
High‑quality USB headset
Hardwired internet connection at all times
Minimum internet speeds: 20 Mbps download, 10 Mbps upload, Less than 20ms ping stability
Applicants must reside in the United States
Frontline Call Center is currently ONLY hiring candidates who reside in the following U.S. states: AR, FL, GA, MI, NC, SC, OH, TX, UT, and VA
Prior call center experience
Previous remote/work‑from‑home experience
Basic technical support experience

Customer Service Agent

Key skills

About this role

Responsibilities:

Requirements: