Senior Production Partnerships Manager

Point is a company focused on making homeownership more valuable and accessible. The role involves executing and optimizing partnership strategies across title, appraisal, data, and credit functions to drive operational efficiency and improve production processes.

Responsibilities:

• Execute and optimize the partnership strategy for title, appraisals, data, and credit to drive efficiency
• Manage day-to-day partnership issues and opportunities with title, appraisal, credit, and data providers—both current vendors and potential partners—ensuring operational excellence and continuous performance improvement
• Establish deep relationships within the title, appraisal, data, and credit ecosystems to identify opportunities to improve our underwriting process
• Execute initiatives within the partnership ecosystem to improve production efficiency and support a reduction in costs
• Manage and report on partner performance KPIs, ensuring vendors meet established benchmarks and identifying areas for tactical improvement
• Manage cross-functional processes that help us optimize key performance indicators critical to Point's success
• Influence and align internal stakeholders on new initiatives
• Communicate key metrics, progress, and product recommendations to senior leadership and stakeholders
• Serve as the primary point of contact for partners on escalations, process improvements, and various strategic risks and opportunities
• Cultivate relationships to ensure long-term collaboration
• Conduct regular performance reviews, ensure contract maintenance and compliance, and proactively address partner performance
• Negotiate contracts and SLAs that protect Point's interests while fostering strong, mutually beneficial partnerships
• Manage allocation of business volume
• Drive incremental performance improvements from existing partnerships through regular feedback, managed issue logs, tactical allocation changes, process refinements, and enhanced accountability
• Continuously assess the partner portfolio to identify underperformance and reallocate volume or resources to maximize outcomes
• Monitor and optimize KPIs for third-party partnerships to identify growth opportunities and mitigate external risks
• Translate production analytics into high-level partnership strategy. Serve as the primary strategic advisor to leadership on third-party performance and market-driven growth
• Integrate market research and competitor intelligence with internal performance data (provided by Ops) to advocate for external partner needs and long-term strategic improvements
• Inform partnership and production strategy by providing data-backed recommendations and market trends to leadership
• Drive stakeholder alignment by (over)communicating and building deep relationships which facilitate trust
• Build compelling cases for your recommendations in order to gain buy-in and support throughout the organization

Requirements:

• 8+ years of experience in business operations, product strategy, product management, strategy or management consulting, or general management
• A track record of driving business growth through rapid, iterative improvement
• A strong track record of accomplishments that had significant business or organizational impacts
• Strong business operations skills: An impressive ability to think systematically about complex workflows and work cross-functionally
• Data analysis: You use numbers to tell a story. Previous experience with SQL strongly preferred
• Previous experience at a startup
• MBA
• Experience in fintech, insurance, financial services, and/or real estate
• Evidence of exceptional negotiation skills