Customer Service Coordinator

CBRE is a global leader in commercial real estate services and investment. As a Customer Service Representative, you will provide front-line support for a major telecommunications client, responding to facility-related service requests and inquiries across multiple channels in a fast-paced environment.

Responsibilities:

• Answer incoming service requests via phone, chat, email, and online portals related to facility and maintenance issues
• Generate and dispatch service request work orders to vendors for completion
• Schedule conference rooms and audio‑visual equipment as requested
• Respond to customer inquiries and concerns and follow up to ensure satisfaction
• Update the Computer Maintenance Management System (CMMS), customer service databases, and spreadsheets with accurate and timely information
• Contact customers to gather additional details and clearly explain work order processes and next steps
• Run, review, and distribute customer service and performance reports as needed
• Assist with training new hires or temporary employees on CMMS tools, customer service platforms, and call center procedures as required
• Provide informal guidance or technical assistance to coworkers
• Perform other duties as assigned to support operational needs

Requirements:

• High School Diploma or GED required
• Minimum of two (2) years of related experience; call center or customer service experience preferred
• Ability to type 45–50 words per minute
• Intermediate proficiency with Microsoft Office applications (Word, Excel, Outlook)
• Strong written and verbal communication skills with the ability to interpret instructions and respond to common inquiries or complaints
• Basic analytical and problem‑solving skills with the ability to follow standard procedures
• Ability to work independently in a remote environment while meeting deadlines and performance expectations
• Call center or customer service experience preferred