Site Reliability Engineer

GoHealth Urgent Care is seeking a Site Reliability Engineer to maintain and enhance the reliability, security, and performance of their customer-facing web and mobile applications. This role involves remediating security vulnerabilities, triaging customer issues, and collaborating with backend developers to ensure application health and uptime.

Responsibilities:

• Monitor, maintain, and optimize production web applications for reliability, uptime, and performance
• Collaborate with front and backend developers to ensure robust application health, efficient data flows, and rapid issue resolution
• Triage, investigate and drive customer support issues to resolution, performing root cause analysis and minimizing downtime
• Lead efforts to identify, remediate, and document security vulnerabilities in application code, partnering with security teams for best practices
• Implement and maintain application-level monitoring, logging, and alerting to proactively identify and address issues
• Collaborate with cross-functional teams (Product Owners, DevOps, Security and Compliance, Support) to deliver seamless end-to-end customer experiences
• Create and maintain technical and procedural documentation for systems, integrations, and processes
• Manage and optimize Azure DevOps pipelines, CI/CD processes, and production deployments

Requirements:

• Bachelor's degree in computer science, Information Technology, or related field; demonstrated experience may be accepted in lieu of a degree
• 4+ years of professional experience in software development with a focus on application maintenance, customer support, and reliability engineering
• Experience remediating security vulnerabilities and implementing secure coding practices
• Proven ability to troubleshoot, optimize, and enhance application performance in high-scale production environments
• Experience with monitoring, logging, and observability tools (e.g., New Relic, Datadog, Splunk, Azure or AWS observability)
• Hands on experience working with and developing backend technologies and frameworks including Node.js, TypeScript, SQL/NoSQL databases
• Hands on experience working with and developing frontend technologies including ReactJS, NextJS, Vercel
• Strong experience with Azure DevOps, CI/CD pipelines, and production deployments
• Familiarity with container orchestration (Docker, Kubernetes) and cloud platforms (Azure preferred)
• Strong analytical and problem-solving skills
• Excellent collaboration and communication abilities
• Self-motivated, detail-oriented, and organized
• Ability to work effectively with cross-functional teams and communicate complex technical concepts clearly
• Experience in healthcare or other highly regulated industries
• Familiarity with security frameworks (OWASP, CVSS, MITRE ATT&CK)
• Experience with automated testing, infrastructure-as-code (Terraform), and event-driven architectures