Coord I - Corp Relocation

JOB SUMMARY

Responsible for the day-to-day management of PODS National and Regional Commercial Customer accounts. In addition to managing order logistics, integrating third-party services, reviewing and approving all invoicing/statements, prospecting for new sales opportunities, and negotiating with field management to ensure VIP treatment, this position conducts and/or participates in phone and onsite customer account reviews. Constantly promoting or selling company products or services to their assigned commercial accounts. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

The role demands a highly strategic and analytical thinker, capable of navigating complex situations and driving significant value from top revenue-generating customer portfolios. This salaried, exempt position encompasses a broad range of responsibilities, requiring exceptional problem-solving skills and the ability to manage a rigorous workload, particularly during peak relocation months.

• Strategic Account Management and Service Delivery: Serve as the primary point of coordination for Relocation Management Companies and Transferee interactions from the initial move consultation to the final container pickup, employing both inbound and outbound communication coordination. This includes comprehensive account sales and service management, where you will act as the key liaison for logistics, transportation compliance, city permitting, multiparty scheduling, billing, reporting, rebate tracking, and more. 

• Critical Thinking and Phone Availability: Provide tailored support to Relocation Management clients. You are expected to handle complex orders and requests involving detailed move management and provide ad hoc support for substantial, integrated labor providers. This is a role required to maintain active availability within the Five9 phone system during standard scheduled work hours. The employee must remain in a “Ready Voice & Voicemail” status to receive or initiate calls as needed. This availability is considered an essential function of the position and is critical to ensuring timely communication and support for relocating employees and stakeholders. 

 

• Maintaining relationships with third party vendors: To increase operational abilities for our customer. Collaborating with internal and external partners to meet critical deliverable and maintain and positive experience for all parties. 

• Onboarding and Integration of Relocated Employees: Facilitate the onboarding process for Transferee’s, oversee new account integration with Relocation Management Companies. Coordinate with Accounts Receivable to establish the customer’s proper needs with invoices and billing. Establishing the correct cost and discount program for tracking business revenue on all scales. 

• Revenue Generation and Portfolio Expansion: Engage in outbound sales activities aimed at expanding existing programs, leveraging a deep understanding of customer needs and market requirements to develop solutions that surpass expectations while ensuring profitability and efficiency. Document all sales attempts and coordinate closely by proactively identifying additional solutions within accounts and communicating opportunities to the sales team for further development.  

• Reporting and Analytics: Generate daily, weekly, monthly, and quarterly reports to track RMC requests and sales progress. Use reporting to identify portfolio trends with high level accounts and apply appropriate action steps.  Maintain awareness of industry trends and competitor offerings to inform program improvements. Build and nurture relationships with internal stakeholders and external partners, focusing on service excellence and strategic alignment. 

• Competitive Intelligence and Relationship Building: Maintain an up-to-date understanding of competitors' strengths and weaknesses to leverage in business generation. This role requires building and maintaining relationships with franchisees and corporate teams, focusing on customer satisfaction and profitability.  

• Customer Support and Operational Assistance: Provide frontline omni-channel support in high-volume situations, including after-hours and weekend support as necessary. You will also support customer billing inquiries and handle all complex escalations, ensuring a seamless customer experience, including but not limited to any above-and-beyond needs that are outside of operational norms.   

• Continuous Learning and Development: Participate in sales training to continuously enhance your knowledge and skills, contributing to the overall success of the team and the organization. 

• May perform other duties and responsibilities as assigned 

MANAGEMENT & SUPERVISORY RESPONSIBILTIES

• Typically reports to Management.  Direct supervisor job title(s) typically include:   Supervisor of Commercial Sales II

• The job is NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management)

 

JOB QUALIFICATIONS: Education & Experience Requirements

 

• High school diploma or GED

• 2 years of experience in customer service, logistics, scheduling, account coordination, or call center operations

• Experience with an ACD such as Five9, including Available/Ready status use, transfers, conferencing, after-call work, and wrap codes

• CRM proficiency, preferably Salesforce, with accurate real-time documentation

• Accurate order entry and scheduling with strong attention to addresses, dates, permit details, and container counts

• Basic Excel skills (sorting, filters, simple formulas) plus Outlook and Word

• Clear written and verbal communication; reliable time management and follow-through

• This is a salaried, exempt role

Preferred

• Associate degree or coursework in business, logistics, or communications

• Project coordination or project management experience

• Experience in corporate relocation, moving, or transportation services

• Familiarity with municipal placement rules, parking restrictions, and basic permit coordination

• Vendor coordination and simple invoice review

• Exposure to KPI-driven environments such as adherence, average handle time, and service levels