TxDMV - VTR Special Service Inspector

SUBMISSION OF APPLICATION

To apply for this position, complete an on-line application through the Applicant Career Section or through WorkInTexas. Select “Apply Online” button. Complete your on-line applicant profile and the State of Texas Application for Employment. TxDMV does not accept paper applications.

Effective January 23, 2026:

• You will be required to attach a résumé to your application which will be used for screening purposes.

• Please ensure your résumé is detailed and specific, including a full employment history (full time or part time), education, licenses, and skills.

• Your résumé must include the month and year for start and end dates for each listed employer.

• Failure to fully complete the application requirements and pre-screening questions may disqualify you for consideration for this position.

Applicants who require accommodation for the interview process should contact Human Resources at 512-465-4043 when contacted to schedule an interview.

STATE CLASSIFICATION: (1571) Program Specialist II

Telework may be available based on TxDMV operational needs.

GENERAL DESCRIPTION

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect, and advance the citizens and industries of Texas with quality motor vehicle-related services. We are a dynamic state agency dedicated to customer service, consumer protection, and the success of motor vehicle-related industries.

Reporting to the License Plate Manager, this position performs moderately complex operational and program support work within the Vehicle Titles and Registration Division (VTR), directly supporting statewide license plate allocation, inventory management, and distribution. Following the implementation of House Bill 718, this role has evolved into a critical, operations-driven position responsible for executing and sustaining high volume, system-based distribution processes.

The position requires direct engagement in the Inventory Management System (IMS), including reviewing and approving dealer allocation and inventory orders, managing high-volume dealer communications, and ensuring accurate and timely inventory distribution across the state. The role serves as a central point of coordination for allocation-related activities, supporting consistency in execution, resolving complex issues, and maintaining workflow continuity in a fast-paced, time-sensitive environment.

This position functions as a key liaison between TxDMV, dealerships, county tax offices, the Texas Department of Criminal Justice (TDCJ) in Huntsville, and the department’s distribution vendor, Taylor Corporation. Responsibilities include inventory oversight, allocation decision-making, data analysis, and coordination of statewide distribution processes to ensure operational continuity and service delivery. Due to the real-time
operational impact of this role, frequent travel to TDCJ and Taylor facilities is required to support distribution activities, resolve issues, and maintain alignment across partners. Work may be performed at a TDCJ facility and requires coordination with multiple governmental and private sector stakeholders.

ESSENTIAL DUTIES

Manage and operate within the Dealer Allocations email box, serving as a primary point of contact for high volume dealer and stakeholder inquiries, ensuring timely, accurate, and policy-aligned responses.

Review, process, and approve dealer allocation and inventory orders within the Inventory Management System (IMS), exercising independent judgment and ensuring accuracy of statewide inventory flow.

Provide advanced customer service and technical guidance to dealerships, county tax offices, and industry stakeholders.

Coordinate with TDCJ (Huntsville) and Taylor Corporation (Dallas) to support manufacturing, inventory distribution, shipment accuracy, and issue resolution.

Monitor, analyze, and forecast inventory levels to support statewide allocation needs and prevent shortages or overages.

Maintain and validate inventory records, reports, and data integrity across multiple systems. 

Research, reconcile, and resolve inventory discrepancies, including returns, overages, and shortages.

Support consistency and alignment across allocation operations by providing guidance on processes, resolving complex issues, and reinforcing standard practices.

Assist in developing and implementing process improvements and best practices related to allocation and distribution workflows. 

Provide backup operational support for TDCJ warehouse activities, including shipping, receiving, and inventory control processes.

Prepare, review, and edit correspondence and documentation related to allocation decisions and stakeholder communication.

Participate in cross-functional meetings and operational planning efforts to support HB 718 implementation and ongoing process improvements.

Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.

Will travel 50% of the time. May include overnight travel. Travels by plane and/or car.

May require working extended hours and some evenings and weekends, as needed.

Performs other job-related duties as assigned.

The above statements are not a complete list of all responsibilities, duties, and skills required. 

MINIMUM REQUIREMENTS

Education

• Graduation from high school or equivalent.

Experience

• Three (3) years’ experience in inventory management, program operations, customer service, logistics, or general office administration.

• Education may substitute for experience on a year-for-year basis.

PREFERRED EXPERIENCE

• Experience using inventory or order management systems (e.g., IMS, ERP systems).

• Experience reviewing, approving, or processing high-volume transactions with a high degree of accuracy and accountability. 

• Experience working within supply chain, distribution, or warehouse operations environments. 

• Experience coordinating with multiple stakeholders, including government agencies or external vendors. 

• Strong data analysis, problem-solving, and decision-making skills, including use of spreadsheets or reporting tools. 

• Experience managing high-volume communications or case management workflows. 

• Knowledge of motor vehicle registration or licensing processes.

ADDITIONAL INFORMATION

BENEFITS:

The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:

üRetirement Plan

üPaid Group Health & Life Insurance for employees

üPaid Holidays

üPaid Vacation Leave

üPaid Sick Leave

üDependent Optional Life Insurance

üPaid Vacation Leave

üDependent Health & Life Insurance

üDental Insurance

üVoluntary AD&D Insurance

üVision

üHealth & Dependent care flexible spending accounts

QUALIFIED EMPLOYER:

In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education’s Public Student Loan Forgiveness (PSLF) program.

REGISTRATION, CERTIFICATION AND/OR LICENSURE

A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.

JOB OFFER AND CONTINUATION OF EMPLOYMENT IS CONTINGENT UPON:

• Proof of education and experience listed on the application.

• Eligibility to work in the United States.

• Satisfactory results from a pre-employment criminal history background check and driver’s record check.

• Compliance with Selective Service registration for males ages 18-25.

MILITARY

If selected for the position the following must be provided for proof of military employment preference:

• Veteran must provide form DD 214.

• Surviving Spouse or Orphan must provide DD 1300 or DD 214. 

Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide.

The Texas Veterans Commission provides helpful employment information.

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act.  If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-4043.