Project Manager QAI

NSF is an accredited organic certifier with a legacy of over 80 years, dedicated to improving human and planet health. The Project Manager will manage a portfolio of organic certification projects, coordinating the certification workflow and serving as the primary client contact to ensure timely and accurate project progression.

Responsibilities:

• Manage certification projects from intake through decision and renewal, including document readiness, inspection scheduling, post inspection follow up, and project closure
• Oversee the completeness and accuracy of each client’s Organic System Plan to support inspection and review requirements
• Serve as the primary point of contact for assigned clients, explaining certification steps, clarifying documentation needs, providing status updates, and coordinating corrective actions to closure
• Coordinate activities with Technical Review, Inspection Scheduling, Operations, Sales, Accounting, and fellow Project Managers to ensure timely, accurate progression through each stage of the certification process
• Work closely with fellow Project Managers to coordinate workloads, share coverage, align priorities, and support collective delivery goals within a team-based operating model
• Maintain project schedules, dependencies, and risk and issue logs; escalate obstacles early and keep stakeholders informed
• Advance department and company revenue goals by sequencing work to meet billing timelines, aligning stakeholders to protect on time completion and invoicing, supporting pricing discipline, and helping prevent revenue leakage
• Support client retention by maintaining predictable communication, closing the loop on feedback, and resolving complaints within expected timeframes
• Meet turnaround time expectations by managing capacity proactively and reallocating work as needed to keep projects moving
• Maintain complete, accurate, audit ready project files and system records in alignment with accreditation and internal quality expectations; provide documentation and process explanations for internal and external audits
• Collaborate with sales team to identify NSF cross-program opportunities and capture qualified leads that support company growth objectives
• Participate in continuous improvement and change initiatives that simplify workflows, improve documentation quality and data accuracy, reduce cycle time, and strengthen the client experience
• Actively share knowledge and provide day-to-day support to colleagues, contributing to consistent practices, cross-coverage, and a close-knit, collaborative project management team culture

Requirements:

• Two or more years of account management, client management, or project management
• Demonstrated ability to manage multiple concurrent projects with strong planning, organization, communication, and stakeholder coordination
• Clear written and verbal communication skills with the ability to translate technical requirements into practical client guidance
• Proven ability to work effectively in a team-oriented environment, balancing individual responsibilities with shared accountability and collaborative decision-making
• Proficiency in Microsoft applications
• Basic knowledge of the organic certification process