Senior Customer Success Manager

Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. They are seeking a Senior Customer Success Manager to lead Enterprise and Mid-Market customers through their journey, focusing on increasing adoption, driving expansion, and ensuring retention.

Responsibilities:

• Lead Enterprise and Mid-Market customers throughout their Dot Compliance journey by increasing adoption, driving expansion, building value and ensuring retention
• Partner closely with customers while collaborating cross-functionally with our Services, Support, Product, and Sales teams

Requirements:

• 5-7 years of experience in Customer Success Manager role working with Enterprise & Mid-Market customers
• Excellent written and oral communication skills
• eQMS experience is highly valued
• Bachelor's degree
• People-oriented and high social skills
• Technical orientation is a must
• Independent learner with the ability to adapt and understand concepts with agility
• Team Player, able to excel in a rapidly changing, hyper-growth, start-up environment
• Excellent presentation skills
• Knowledge in QA or software validation
• Knowledge of the life science industry
• Knowledge of Salesforce administration or development