Technical Support Enginer

Warwick Economics Summit is seeking a customer-focused and technically skilled Technical Support Engineer to provide advanced support for their products and services. In this role, you will troubleshoot complex issues, collaborate with engineering teams, and help deliver a high-quality customer experience.

Responsibilities:

• Provide Tier 2/Tier 3 technical support via ticketing systems, email, and/or phone
• Troubleshoot and resolve complex software, system, and integration issues
• Reproduce bugs and work closely with engineering teams on fixes
• Analyze logs, APIs, and system behavior to diagnose root causes
• Document solutions and contribute to internal and external knowledge bases
• Monitor system performance and proactively identify issues
• Support product deployments, configurations, and upgrades
• Collaborate with cross-functional teams (Engineering, Product, Customer Success)
• Participate in on-call rotation as needed

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
• 2–5 years of experience in technical support, systems engineering, or similar role
• Strong troubleshooting and analytical skills
• Experience with Linux, Windows, or macOS environments
• Understanding of networking concepts (TCP/IP, DNS, HTTP, VPN)
• Experience working with APIs (REST/JSON) and debugging tools
• Excellent communication skills and customer-oriented mindset
• Experience with cloud platforms (AWS, Azure, or Google Cloud)
• Familiarity with scripting (Python, Bash, or similar)
• Knowledge of databases (SQL or NoSQL)
• Experience in SaaS or enterprise software environments
• Relevant certifications (e.g., AWS Certified, CompTIA Network+)