Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. The Systems Engineer provides advanced technical support and installation guidance for complex vehicle safety system deployments, working cross-functionally to improve installation quality and customer outcomes.
Responsibilities:
- Provide advanced technical support for complex hardware installations, field implementations, and system coexistence scenarios
- Troubleshoot issues involving vehicle electrical systems, hardware, wiring, cabling, interoperability, and field performance, using structured analysis, pattern recognition, and remote troubleshooting methods where appropriate
- Analyze field and product performance data to identify trends, risks, and recurring patterns, and apply those insights to issue resolution and continuous improvement
- Manage technical escalations in ambiguous or fast-moving situations with sound judgment, professionalism, and clear communication
- Work cross-functionally to translate field conditions, implementation risks, and recurring issues into actionable feedback, aligned next steps, and improved execution
- Identify, document, and improve installation methods, technical processes, field standards, and supporting documentation
- Contribute to the development and continuous improvement of tools, workflows, reporting resources, and knowledge systems that strengthen Field Engineering visibility, consistency, and implementation support
- Communicate technical findings, recommendations, risks, and results clearly to stakeholders and leadership at multiple levels of the organization
Requirements:
- Strong analytical thinking and practical problem-solving
- Professionalism, integrity, sound judgment, ownership, accountability, and follow-through
- Leadership presence and the ability to influence outcomes without direct authority
- Comfort operating in ambiguous, fast-moving, or high-pressure situations
- Effective communication across multiple departments and organizational levels
- Ability to work independently and manage competing priorities
- Collaborative mindset with a willingness to share ideas, findings, and recommendations constructively
- Advanced knowledge of 12V and 24V vehicle electrical systems (including EV), vehicle telematics environments, and field troubleshooting methods
- Strong understanding of vehicle-mounted safety hardware, installation practices, and system interoperability
- Demonstrated ability to analyze technical issues, interpret structured field data, recognize patterns, and develop practical corrective actions in both remote and field-based support environments
- Experience supporting field implementation and providing technical guidance to internal or external stakeholders
- Experience using data to support technical troubleshooting, process improvement, and operational decision-making
- Ability to identify product limitations, installation risks, and opportunities for improvement, and communicate those clearly and professionally
- Demonstrated ability to operate effectively in cross-functional environments involving multiple departments, shifting priorities, and technical escalations
- Familiarity with vehicle electrical architecture, telematics integration environments, and common in-vehicle network and communication systems
- Working knowledge of transportation industry applications and field implementation requirements
- Typically requires 5–8 years of relevant experience in vehicle systems, field engineering, technical support, telematics, or a related technical discipline
- Demonstrated experience resolving complex technical issues and supporting new or non-standard deployments
- Demonstrated ability to operate effectively in cross-functional and ambiguous environments through technical credibility, sound judgment, and professional influence
- Ability to work independently with limited supervision while collaborating effectively on critical issues and broader team objectives
- Strong working knowledge of vehicle electrical systems, telematics environments, and technical troubleshooting practices relevant to field implementation
- Ability to work with structured data, reporting tools, dashboards, and other practical resources used to support analysis, visibility, and decision-making
- Working knowledge of SharePoint, Salesforce, Smartsheet, and other business systems used to support field operations, reporting, and documentation
- Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint
- Ability to communicate effectively in written and verbal formats
- Ability to manage changing priorities, schedules, and workload demands in a fast-paced environment
- Ability to travel to customer and partner locations and work in vehicle service environments, maintenance facilities, and field settings
- Ability to safely enter, inspect, and work in and around commercial vehicles
- Ability to sit for extended periods while working at a desk, using a computer, and participating in virtual meetings
- Travel required – 40%–60%
- Experience building or improving data tools, analytical systems, dashboards, reports, or structured workflows that enhance technical visibility, analysis, and execution
- Experience contributing to knowledge base design, documentation architecture, and other systems used to organize, scale, and distribute technical knowledge across an organization
- Bachelor's degree in a technical discipline
- Technical certification or equivalent hands-on training and experience in vehicle systems, electronics, telematics, or installation practices