Design Manager, Creative Services

Bain & Company is consistently recognized as one of the world’s best places to work, and they are seeking a Design Manager for their Creative Services team. This role involves managing a team of designers to develop high-quality design solutions that effectively communicate client messages, while fostering professional growth and collaboration within the team.

Responsibilities:

• Expert integrated designer, setting clear expectations with client teams, business partners and design teams on scope, resources, time, budget. Demonstrating comprehensive knowledge of one's own work and team's work, supporting team on prioritized key tasks and effectively meeting evolving business objectives
• Act as design and project lead on enhanced client experience projects and oversee the work of designers on the team to ensure project objectives are met
• Thought partner for client teams and business partners to transform insights and ideas into clear, engaging, world-class visual communications
• Manage and mentor a team of designers to deliver design solutions for Bain client teams and business partners, advise team and stakeholders on protect and work, effectively explain strategic implications
• Track team performance, including adherence to Creative Services KPIs, service levels, Bain Operating Principles. Independently analyze information to distill key insights and make recommendations for improvement
• Encourage effective team collaboration to achieve team priorities by continuously sharing learnings and best practices with all team members. Add value to the department by acting as advisor for important issues and initiatives
• Coach and guide individual performance and growth through timely feedback, project debriefs, and regular professional development check-ins. Role model behavior that promotes wellbeing in others, sharing knowledge and expertise across team members
• Lead and execute design projects, oversee and manage customer expectations, and define project objectives/goals clearly
• Deliver and hold the team accountable to design work that demonstrates a thorough concern for all the areas involved, no matter how small
• Anticipate, develop, and communicate desired outcomes to team and relevant stakeholders, break high-level goals into actions, and guide designers in achieving their assigned work through use of team collaboration tools and timely feedback
• Ability to lead and empower multiple design teams to deliver on-time projects and results with a customer-centric mindset
• Own individual work and lead collaborative design projects across a designer team to deliver high-quality results, taking time to mentor more junior designers in areas of professional development