Product Design Lead - Sr Consultant, User Experience

Nationwide is a Fortune 100 company with nearly $70 billion in annual sales, dedicated to delivering extraordinary care to customers. They are seeking a Senior Consultant in User Experience to drive the delivery of outstanding customer experiences through strategic design and collaboration with cross-functional teams.

Responsibilities:

• Consults and collaborates with stakeholders, product managers, technologists, UX peers and others across the company to provide strategic, creative and technical direction
• Advocates for empathetic, human-centered design. Helps mitigate risk by pursuing work based on insights and an understanding of our users
• Problem solves, thinks big, influences, and explores divergent ideas while understanding how to converge and build iteratively towards the best solution
• Designs and recommends innovative multi-platform solutions that balance customer needs with business viability and technical feasibility
• Participates in and facilitates idea-generating sessions evaluating those ideas with regards to technical feasibility, business viability and human desirability
• Able to think strategically and connect your work to a larger picture. Helps everyone consider the end-to-end experience and connect the dots
• Mentors and guides the team in their craft and profession to continually uplift the quality of our work
• Perceive rapid advancements in technology and how customers expect to interact with our company

Requirements:

• Experience in the P&C personal lines insurance industry space
• Specific experience in designing online quoting systems
• Excellent design skills with demonstrated future-forward design skills
• Exceptional design facilitation and collaboration skills
• Expertise in at least one core user experience (UX) competency
• Demonstrate a thorough grasp of a couple other UX competencies
• Deep understanding of the design process
• Ability to work in ambiguous discovery phase of identifying the right problem to tackle
• Ability to distill complex problems into clear solutions
• Ability to articulate and defend design decisions
• Excellent verbal and written communication skills
• Comfortable speaking publicly to large groups
• Ability to leverage data to make informed design decisions
• Ability to navigate multiple partner groups
• Ability to tell compelling narratives and influence others
• Ability to provide leadership for all aspects of the design process
• Excellent communications skills (written and verbal)
• Clear user experience design focus
• Proven familiarity with emerging technologies
• Strong interpersonal skills
• Proven project management skills
• Strong research, analytical, and troubleshooting skills
• Acts as a source of expertise for direction, mentoring and guidance for less experienced team members
• Works with development team to resolve technically complex issues
• Understand and make progress toward the company's consumer performance indicator (CPI) and key performance indicator (KPI) goals
• Undergraduate degree in UX, human-computer interaction, psychology, graphic design, information science, communications or related field
• Typically, eight or more years professionally practicing some aspect of human-centered design