Senior Software Engineer

Pam is the fastest-growing voice AI platform for auto dealerships, integrating with major Dealer Management Systems. They are hiring a Senior Engineer to ensure LLM reliability and response quality across their voice AI platform, focusing on making AI systems reliable at scale.

Responsibilities:

• Own LLM reliability and response quality across our voice AI platform
• Build observability into LLM behavior—know when Pam is performing well vs struggling
• Reduce hallucinations, failed intents, and bad responses through better prompts, model selection, and fallback strategies
• Create customer health monitoring so we catch issues before they become complaints
• Ship fast—we expect code in production your first week, and meaningful impact within your first month
• Mentor junior engineers on LLM reliability practices