Sr Staff Product Operations Manager

Databricks is a leading data and AI company focused on enabling data teams to tackle complex challenges. They are seeking a Senior Staff Product Operations Manager to architect their internal operational ecosystem, ensuring alignment between engineering, product, and go-to-market strategies while driving operational excellence and data-driven decision-making.

Responsibilities:

• Act as the connective tissue between Support, Product, Engineering, and Analytics to drive operational alignment, product readiness, and continuous improvement across support workflows
• Lead and execute strategic initiatives to scale global Support operations, including coverage models, KPI frameworks, and support process enhancements
• Translate operational pain points into product and tooling requirements—partnering with internal tools, engineering, and analytics teams to drive automation, triage efficiency, and AI assistant improvements
• Build and maintain dashboards that measure support effectiveness, surface product-driven case trends, and track customer experience across support channels
• Support quarterly and annual planning cycles, including headcount, capacity modeling, and budget alignment in partnership with Finance and Workforce Management
• Influence senior stakeholders by turning support and operational insights into clear, data-driven narratives that inform product and business decisions