About this role
WFM Kronos
Nashville -TN Preferred || Remote -okay with Central time business hours
Nashville -TN Preferred || Remote -okay with Central time business hours
Major Responsibilities:
System Enhancements
Follow the development life cycle and adhere to the standard procedures
Support acquisitions work for the Kronos iSeries system
Research and resolve issues identified in systems and interfaces
Determine root cause for problems and implement improvements to prevent repeated occurrences
Assist with project/product releases.
Actively participate in design and development assignments
Thoroughly understand assigned applications and system architecture
Conduct research for understanding new industry technologies as needed.
Consistently deliver according to commitments and project plan dates.
Collaborate with business analysts on project requirements.
Participate in troubleshooting activities when complex issues arise
Work on assignments involving the use of various technologies both old and new.
Provide creative solutions and database/software management scenarios to address new and unique business requirements
Support acquisitions work for the Kronos iSeries system
Research and resolve issues identified in systems and interfaces
Determine root cause for problems and implement improvements to prevent repeated occurrences
Assist with project/product releases.
Actively participate in design and development assignments
Thoroughly understand assigned applications and system architecture
Conduct research for understanding new industry technologies as needed.
Consistently deliver according to commitments and project plan dates.
Collaborate with business analysts on project requirements.
Participate in troubleshooting activities when complex issues arise
Work on assignments involving the use of various technologies both old and new.
Provide creative solutions and database/software management scenarios to address new and unique business requirements
Pay Policies/Configuration
Interpret and convert complex facility pay policy requirements at the direction of the Payroll Service Centers, Corp Compensation and local markets
Configure and maintain 3rd party time & attendance software (UKG WFM and Kronos iSeries Timekeeper) for major initiatives as well as ongoing maintenance
Fulfill certain roles as assigned by management, such as overall testing coordination & documentation, special group planning & review coordination, overall help-desk ticket coordination, etc.
Perform light application development as required.
Hardware/Time clocks
Support end users nationwide as second level support on software and hardware (UKG WFM/Kronos time clocks)
Customer Support
Troubleshoot issues with UKG WFM and Kronos timekeeping system to determine if the issue is related to configuration set up.
Work in a team environment with very integrated team member roles (i.e. consultant configuration specialists, RPG programming staff, Customer Support Services, Payroll Service Center teams, etc) to support all major initiatives (Lawson deployment, Payroll Consolidation) and ongoing maintenance.