IT Support Associate

Michigan Technological University is an R1 technological research university founded in 1885 in Houghton. Our rural campus is situated just miles from Lake Superior in Michigan's scenic Upper Peninsula and is home to nearly 7,500 students from more than 60 countries around the world. Consistently ranked among the best universities in the country for return on investment, Michigan’s flagship technological university offers more than 185 undergraduate and graduate degree programs. Research focus areas include defense, health, energy, automotive, environment, and aerospace.

The area’s waters, forests, and snowfall support year-round recreation, including skiing, snowboarding, hiking, biking, and paddling. The University is an integral part of the region, supported by a friendly and welcoming community that takes pride in being a true college town. We embrace our size, climate, sense of adventure, and originality.

Summary

Michigan Technological University is seeking a IT Support Associate for our Michigan Tech Research Institute Department. They will provide general support and administration of MTRI computer networks and systems. Provide computer software development support to research and development programs. Act as initial point of contact for the MTRI IT service desk. Support and maintain MTRI cyber security infrastructure. The position is based at MTRI in Ann Arbor, MI (www.mtri.org).

Responsibilities and Essential Duties

1. Support, maintain, and update computer systems.
2. Troubleshoot and repair computer systems.
3. Initial point of contact for the MTRI service desk.
4. Participate as part of the team charged with making MTRI NIST-800- 171, DFARS Clauses 252.204-7012, 252.204-1709, 252.204.1720, 252.204.1721, and CMMC compliant and maintaining compliance.
5. Continue to improve performance by being aware of new technologies and security products, participating in educational opportunities, reading professional publications, and participating in professional organizations.
6. Accept ownership of, and responsibility for responding to, new and varied requests.
7. Apply safety-related knowledge, skills, and practices to everyday work.
8. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
9. Other duties as assigned.

Required Education, Certifications, Licensures

Current, non-expired CompTIA Security+ certification

Required Experience

• 1-3 years of Professional experience in computer/network support and administration, including: o Medium scale networks o Large scale NAS arrays
• Professional experience administrating Linux platforms, including:
○ RHEL and Ubuntu
○ Installing and compiling software packages
• Professional experience managing Microsoft Windows 10/11 and Server 2016/2019/2022 in an Active Directory environment.
• Professional experience in hardening Windows and Linux systems in accordance with NIST SP 800-53 or NIST SP 800-171 using SCAP and STIGs.
• Hands-on experience maintaining and patching Microsoft Windows and Linux systems.
• Experience in troubleshooting various computer hardware, including wireless APs, printers, projectors, and phones.
• Professional experience using Rapid7 and Nessus to find and remediate vulnerabilities in Microsoft Windows and Linux systems
• Professional Experience with Unified Endpoint Management software particularly Manage Engine Endpoint Central.
• Professional Experience with CrowdStrike for endpoint protection, detection and response.

Desirable Education and/or Experience

• A strong knowledge of computer systems, hardware, and software.
• Proven analytical and problem-solving skills.
• Experience using the TeamDynamix ticket system.
• Experience in installing, replacing, and troubleshooting server and laptop hardware

Required Knowledge, Skills, and/or Abilities

• Active Secret-level or higher Department of Defense security clearance.
• Excellent written/oral communication skills with the ability to convey technical information to non-technical users effectively.
• Demonstrated organizational ability and attention to detail.
• Ability to take direction, but work without continuous oversight
• Ability to exercise discretion and independent judgment with respect to significant matters related to job duties.
• Demonstrated commitment to contribute to a safe work environment.

Desirable Knowledge, Skills, and/or Abilities

• Professional knowledge of GIS Mapping software & spatial analytics technology
• Professional knowledge and Management of Microsoft 365 GCC High environments
• Professional experience in managing DoD programs/networks in off line environments

Work Environment and/or Physical Demands

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.

Required Training and Other Conditions of Employment

Every employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department.

Required University Training:
• Employee Safety Overview
• Anti-Harassment, Discrimination, Retaliation Training
• Annual Data Security Training
• Annual Title IX Training

Additional training will be required by the department on a periodic basis.

Background Check:
Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

Full-Time Equivalent (FTE) % (1=100%)

1

FLSA Status

Exempt

Appointment Term

12 months

Shift

-

Pay Rate/Salary

The salary range for this position is $60K-$65K. However, the final salary will depend on experience and qualifications.

Title of Position Supervisor

IT Manager

Posting Type

Internal & External Posting

Dependent on Funding

Yes

Additional Information

This position is contingent upon the continued availability of external funding.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If you require any auxiliary aids, services, or accommodations during Michigan Tech’s hiring process please notify the Human Resources office at 906-487-2280 or hr-help@mtu.edu.

Other Conditions of Employment:
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your appointment.

Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities.  

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. Michigan Tech will provide a paper copy upon request; please contact the Michigan Tech Public Safety.

In compliance with the federal Drug-Free Schools and Communities Act (DFSCA) and its implementing regulations (34 CFR Part 86), Michigan Tech is committed to maintaining a drugfree campus environment and actively promoting the health and safety of its community. Find our notice that outlines the University's policies, legal sanctions, health risks, and available support resources related to the unlawful possession, use, or distribution of illicit drugs and alcohol.

Required Education, Certifications, Licensures* (minimum requirements)