Customer Service Agent/Technical Support

Conexwest is seeking a customer-focused Customer Service Agent with strong technical troubleshooting experience to support operations in the refrigerated container industry. The role involves providing remote technical support and troubleshooting system and equipment issues for customers.

Responsibilities:

• Provide remote technical support via phone, email, and chat
• Troubleshoot system and equipment issues using structured problem-solving
• Guide customers through step-by-step solutions
• Interpret alarms and system messages
• Escalate complex cases when needed
• Accurately document cases in CRM systems

Requirements:

• Experience in technical support, helpdesk, or troubleshooting roles
• Strong problem-solving and analytical skills
• Excellent communication skills
• Experience with ticketing/CRM systems
• Ability to work independently in a remote environment
• Basic mechanical/electrical knowledge
• Experience in logistics, industrial, or equipment support