Senior Network Operations Center (NOC) Engineer (Remote)

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. The Senior Network Operations Center (NOC) Engineer is responsible for advanced alert validation, intermediate troubleshooting, and driving resolution of recurring issues within on-premises and cloud environments, while also mentoring peers and improving operational processes.

Responsibilities:

• Monitor servers, networks, and cloud environments for performance issues, outages, and alerts
• Perform intermediate troubleshooting, including log analysis, CLI commands, service restarts, firewall rule checks, and connectivity validation
• Execute recurring maintenance and health check procedures as defined in operational runbooks
• Maintain and update documentation for tools, systems, and incident response processes
• Assist with coordination during incidents, communicating clearly with stakeholders, and providing status updates
• Identify patterns in recurring issues and propose operational or alerting improvements
• Take ownership of recurring Tier 1 issues and provide feedback to engineering leadership on patterns and potential automation opportunities
• Contribute to the refinement of monitoring alerts, dashboards, and SOPs in collaboration with Tier 2 Engineers
• Act as an escalation point for Engineer I staff, validating their findings and ensuring SOP compliance before Tier 2 escalation

Requirements:

• Minimum 2 years of IT support or NOC experience with proven ability to resolve issues without escalation
• Proficiency in Windows administration (user management, service troubleshooting, log review)
• Practical networking knowledge, including DNS, DHCP, routing, VPNs, and firewall rule analysis
• Working knowledge of infrastructure monitoring tools (e.g., LogicMonitor, SolarWinds, Auvik)
• Hands-on experience with cloud platforms (Azure, AWS) at the administrative level preferred
• Experience with scripting languages (PowerShell, Bash, or Python) to automate repetitive tasks
• Comfortable using command-line interfaces and performing basic diagnostics
• Strong understanding of ticketing systems, lifecycle management, and escalation protocols
• Basic knowledge of ITIL practices related to incident, service request, and change management
• Ability to serve as a peer mentor, reviewing tickets and guiding less experienced engineers
• Experience working in a 24/7 operations or shift-based environment
• Associate's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Industry certifications such as CompTIA A+, Cisco Certified Support Technician (CCST), or Microsoft Fundamentals
• Certifications such as CompTIA Network+, Cisco CCNA, Microsoft Azure Administrator, or equivalent are strongly preferred
• ITIL Foundations certification or equivalent service management training preferred