Key skills
Customer SuccessCustomer Success ArchitectImplementation ConsultantRenewals Account ManagementB2B SaaSDeveloper ToolsAI/LLM PlatformsSalesforceHubSpotAI/LLM OrchestrationLangChainAILLMSaaSCRMCommunicationPresentation SkillsSales
About this role
Nebius is leading a new era in cloud infrastructure for the global AI economy. As an Enterprise Customer Success Manager at Tavily, you will guide enterprise customers through their journey with Tavily’s AI-powered search platform, from onboarding to long-term adoption and expansion.
Responsibilities:
- Serve as a trusted partner, guiding customers through onboarding, implementation, and long-term adoption of Tavily’s AI search platform
- Lead onboarding engagements by ensuring smooth integration, connectivity setup, and value realization across customer projects
- Develop and deliver scalable onboarding materials: tutorials, “cookbooks,” best-practice guides, reference implementations
- Proactively monitor customer health, usage metrics, and adoption signals to identify churn risk and expansion opportunities
- Work cross-functionally with Sales, GTM Engineering, and Product to ensure seamless customer journeys
- Be the voice of the customer, synthesizing feedback to influence Tavily’s product roadmap and developer experience improvements
- Shape the future of the post-sale experience at Tavily
Requirements:
- 5+ years in technical, customer-facing roles such as Customer Success, Customer Success Architect, Implementation Consultant, or Renewals Account Manager, preferably in B2B SaaS
- Proven experience working with technical users of developer tools or modern AI/LLM-based platforms. Comfort navigating complex technical conversations with both developers and business stakeholders is required
- Outstanding communication and presentation skills; capable of building rapport across technical and executive audiences
- Strong commercial instincts, with experience managing renewal cycles, forecasting, upsell/cross-sell, and using CRM tools (e.g. HubSpot, Salesforce) for pipeline and customer tracking
- Deep empathy for customer outcomes, and a passion for helping users extract maximum value from our technology
- Self-driven and able to thrive in fast-moving, ambiguous environments while managing multiple priorities with high autonomy
- Familiarity with AI/LLM orchestration (e.g. LangChain or similar) is a plus