Product Manager II, Policyholder Platform & Experience

Root Inc. is an innovative insurtech company focused on revolutionizing the car insurance industry through technology. As a Product Manager II on the Policyholder Experience team, you will own critical aspects of the post-bind customer experience, driving clarity and outcomes in a complex, high-impact domain.

Responsibilities:

• High ownership, end-to-end: You take responsibility for outcomes, not just tasks. You push work from idea → definition → execution → iteration without waiting for someone else to drive
• Thrives in ambiguity: You are comfortable starting with incomplete information and shaping it into clear direction. You don’t wait for perfect inputs – you create them
• Strong product judgment: With the help of your manager, can figure out quickly what matters and what doesn’t. You protect the team from low-value work, push back when needed, and escalate to management with a clear point of view
• A technical product thinker: You are comfortable reasoning about systems, APIs, and architecture. You don’t need to code, but you can engage deeply with engineering to evaluate tradeoffs, risks, and sequencing
• Fast learner in complex domains: You can quickly build a mental model of new systems, teams, and constraints, and start contributing meaningfully in a short amount of time
• Clear and structured communicator: You can break down complex ideas, decisions, and tradeoffs in a way that engineers and stakeholders can act on
• Own multiple initiatives within the policyholder experience end-to-end
• Operate across both backend systems and customer-facing experiences, understanding how decisions at each layer impact the end-to-end journey
• Take partially-defined initiatives and turn them into clear product direction, requirements, and execution plans
• Make tradeoffs across customer experience, technical complexity, and business impact
• Drive work from concept through launch, ensuring high-quality outcomes – not just delivery
• Partner with product leadership, engineering, and design to shape solutions, not just document them
• Bring clarity to ambiguous or messy problem spaces by defining scope, identifying risks, and outlining solution options
• Proactively identify gaps, edge cases, and failure modes before they impact delivery
• Escalate decisions when needed with a clear, well-reasoned point of view
• Align teams across product, engineering, and adjacent domains without becoming a bottleneck
• Keep work focused on the highest-impact priorities by pushing back on distractions and poorly-defined asks
• Ensure dependencies are understood and managed, especially across backend systems and shared platforms
• Communicate clearly and consistently so teams can move with speed and confidence

Requirements:

• 2+ years of experience in a Product Manager or Associate Product Manager role, with a track record of contributing to the development, launch, and ongoing support of software products
• Own multiple initiatives within the policyholder experience end-to-end
• Operate across both backend systems and customer-facing experiences, understanding how decisions at each layer impact the end-to-end journey
• Take partially-defined initiatives and turn them into clear product direction, requirements, and execution plans
• Make tradeoffs across customer experience, technical complexity, and business impact
• Drive work from concept through launch, ensuring high-quality outcomes – not just delivery
• Partner with product leadership, engineering, and design to shape solutions, not just document them
• Bring clarity to ambiguous or messy problem spaces by defining scope, identifying risks, and outlining solution options
• Proactively identify gaps, edge cases, and failure modes before they impact delivery
• Escalate decisions when needed with a clear, well-reasoned point of view
• Align teams across product, engineering, and adjacent domains without becoming a bottleneck
• Keep work focused on the highest-impact priorities by pushing back on distractions and poorly-defined asks
• Ensure dependencies are understood and managed, especially across backend systems and shared platforms
• Communicate clearly and consistently so teams can move with speed and confidence