Senior Customer Service Representative

CVS Health is dedicated to building a world of health around every individual. They are seeking Senior Customer Service Representatives to handle customer service inquiries and provide solutions to constituent needs in a remote work environment.

Responsibilities:

• Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc
• Maintain department established performance metrics at a meets or exceeds expectations level
• Work together as a team and apply the Aetna Core Values in day-to-day operations
• Creating a Differentiated Service Experience
• Demonstrating Service Discipline
• Handling Service Challenges
• Providing Solutions to Constituent Needs
• Working Across Boundaries

Requirements:

• 1+ years of customer service experience
• Experience in a metric based environment
• Proficiency with full suite of Microsoft Applications
• Comfortability utilizing search engines
• Excellent multi-tasking skills
• Ability to Effectively Communicate
• High School diploma, G.E.D. or equivalent experience
• Experience working in a call center environment
• Medical terminology/insurance experience
• Results oriented and self-motivated
• Experience working remotely