Sr. Site Reliability Engineer

PayNearMe is on a mission to simplify the payment experience through innovative technology. As a Site Reliability Engineer, you will design and maintain systems and infrastructure to ensure the reliability and performance of applications, while automating processes and improving tools to support business needs.

Responsibilities:

• Infrastructure Management: Design, implement, and maintain scalable and resilient infrastructure using Terraform for infrastructure as code, ensuring high availability and performance
• Kubernetes and Containers: Deploy, manage, and optimize Kubernetes clusters and containerized applications using Docker. Implement best practices for container orchestration and management
• Systems and Application Monitoring/Observability: Develop and maintain comprehensive monitoring and observability solutions using Datadog. Ensure detailed visibility into system performance and application health
• SLOs and SLA Management: Define, monitor, and maintain Service Level Objectives (SLOs) and Service Level Agreements (SLAs) to ensure reliable and consistent service delivery
• Incident Response and Troubleshooting: Respond to incidents, perform root cause analysis, and implement solutions to prevent recurrence. Participate in post-incident reviews and contribute to blameless postmortems
• Reliability and Production Environment Management: Ensure the reliability and stability of our production environments. Continuously assess and improve system reliability, identifying and addressing potential points of failure
• Automation and Scripting: Develop automation scripts and tools to reduce manual intervention and improve system reliability using Python, Bash, or Go. Implement and improve CI/CD pipelines
• CI/CD Pipeline Management: Enhance and maintain continuous integration and continuous deployment pipelines using GitLab CI. Ensure seamless and reliable deployment processes
• Capacity Planning and Scaling: Assist in capacity planning and ensure that systems are scalable to meet future demands. Implement auto-scaling strategies where applicable
• Security and Compliance: Implement security best practices and ensure compliance with industry standards. Regularly review and update security policies and procedures
• Collaboration and Support: Work closely with development teams to ensure reliability and scalability of new features and services. Provide technical support and guidance on infrastructure-related issues
• Software Engineering for Operations: Develop and maintain internal tools and services that enhance the efficiency and reliability of our operations
• On-Call Rotation: Participate in an on-call rotation to address production issues and collaborate in incident response efforts

Requirements:

• +3 years of experience in SRE, DevOps, or a related role
• Proficient with cloud platforms such as AWS, GCP, or Azure Experience with EC2, RDS, VPCs, and security groups is essential
• Strong experience with Kubernetes and Docker, including deployment, scaling, and management of containerized applications
• Expert in using Terraform for infrastructure as code. Proficient with configuration management tools such as Ansible, Puppet, or Chef
• Extensive experience with monitoring and observability tools like Datadog, Prometheus, Grafana, ELK stack, or Splunk. Skilled in setting up detailed monitoring and logging systems
• Proven ability to define, monitor, and maintain SLOs and SLAs to ensure reliable service delivery
• Strong skills in scripting languages like Python, Bash, or Go. Experience automating repetitive tasks and processes
• Familiarity with GitLab CI or similar tool for continuous integration and deployment. Experience in setting up and managing pipelines
• Experience supporting production environments running Go or Ruby/Rails applications
• Ability to write and update tools to support infrastructure and application management, demonstrating the principle that 'SRE is what happens when you ask a software engineer to design an operations team'
• Deep understanding of DevOps principles, practices, and tools to drive continuous improvement in the software development lifecycle
• Strong organizational skills, attention to detail, and the ability to work collaboratively in a team environment. Excellent documentation skills to ensure accurate and detailed records
• Excellent analytical and problem-solving skills to diagnose and resolve complex system issues quickly and effectively