Customer Service Representative

BrightSpring Health Services is a company that provides home- and community-based pharmacy and provider health solutions. They are seeking a Customer Service Representative to manage inbound and outbound calls, provide product and service information, and ensure customer satisfaction through effective communication and problem-solving.

Responsibilities:

• Must be able to work evenings and on call
• Managing inbound 800 line customer calls for sales, services, employment, complaints, and general problem solving
• Identify from a social/physical needs aspect the situation and needs of the individual
• Provide customers with product and service information; obtain customer information, and customer leads
• Facilitating outbound calls to connect callers with proper Company resources and Company branches
• Accountable for the successful handling of all inbound and outbound call activities and driving call leads to branch home conference and branch sale
• Researching care related solutions for customers
• Identify and escalate priority issues
• Documenting all interactions and following up on customer needs
• Complete call logs and call reports
• Provide leadership/ coaching to Customer Service Center Representatives
• Review Respect & Care Service Center calls for quality check and feedback
• Provide detailed reporting to leadership as requested
• Other duties as assigned

Requirements:

• Outstanding verbal and written communication skills and etiquette via phone and email
• Professional Customer Service skills with basic sales, building rapport, and problem solving experience
• High energy, good memory, and able to multitask effectively
• Structured organizational skills
• Ability to adapt and prioritize in a fast paced, dynamic work environment
• Computer skills including working in Word, Excel, and databases
• Good listening skills and attention to detail
• Detail oriented, able to successfully manage multiple projects
• Available to work varying shifts as needed