Product Manager IV - IN

Rackspace Technology is a multicloud solutions expert that combines its expertise with leading technologies to deliver end-to-end solutions. The Product Manager IV will be responsible for driving the product strategy and roadmap for managed security offerings, ensuring alignment with customer security outcomes and market trends.

Responsibilities:

• Own the product strategy and roadmap for managed security offerings and capabilities
• Define and maintain product requirements grounded in customer security outcomes, threat landscape trends, and competitive positioning in the managed security markets
• Evaluate and direct security technology investments at an architectural level — assessing solution sets, platform capabilities, and integration feasibility — in collaboration with engineering, delivery teams, and alliance partners
• Facilitate build vs. buy vs. partner analysis for new security capabilities, weighing factors such as detection coverage, platform integrations, and operational delivery impact
• Develop business cases for new managed security offerings, including revenue modeling, competitive differentiation, and go-to-market strategy
• Partner with Product Marketing to develop messaging, collateral, and sales training materials that communicate the value of Rackspace security products to enterprise buyers
• Serve as the PM voice in operational reviews, ensuring product direction aligns with SOC and engineering delivery capabilities and customer SLA commitments
• Manage cross-functional product lines spanning detection engineering, threat intelligence, IAM, network security, cloud security, application security, onboarding, and partner-delivered capabilities
• Mentor or coach other product managers within the PM team
• Represent Rackspace security products in alliance, partner, and analyst forums

Requirements:

• Requires specialized depth and/or breadth of expertise in cybersecurity product management and the managed security services market
• Leads others to solve complex problems spanning product strategy, security architecture, and customer outcomes
• Works independently, with guidance in only the most complex situations
• May provide functional leadership to teams or projects across the PM discipline
• Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results in product delivery
• Customer-driven: Prioritizes customer security outcomes and satisfaction through collaborative and proactive problem-solving, with an unwavering commitment to customer success in an adversarial threat environment
• Expertise: Possesses deep understanding of the managed security market, customer security program maturity, and the security detection and response technology landscape. Continually grows skills to provide customer-focused solutions
• Agility: Quickly adapts to dynamic threat landscapes, evolving customer needs, and shifts in the competitive security market through innovative product solutions
• Compassion: Cultivates a positive and supportive environment to effectively work toward a common goal, fostering trust within Rackspace and with external stakeholders including technology partners and customers
• Own the product strategy and roadmap for managed security offerings and capabilities
• Define and maintain product requirements grounded in customer security outcomes, threat landscape trends, and competitive positioning in the managed security markets
• Evaluate and direct security technology investments at an architectural level — assessing solution sets, platform capabilities, and integration feasibility — in collaboration with engineering, delivery teams, and alliance partners
• Facilitate build vs. buy vs. partner analysis for new security capabilities, weighing factors such as detection coverage, platform integrations, and operational delivery impact
• Develop business cases for new managed security offerings, including revenue modeling, competitive differentiation, and go-to-market strategy
• Partner with Product Marketing to develop messaging, collateral, and sales training materials that communicate the value of Rackspace security products to enterprise buyers
• Serve as the PM voice in operational reviews, ensuring product direction aligns with SOC and engineering delivery capabilities and customer SLA commitments
• Manage cross-functional product lines spanning detection engineering, threat intelligence, IAM, network security, cloud security, application security, onboarding, and partner-delivered capabilities
• Mentor or coach other product managers within the PM team
• Represent Rackspace security products in alliance, partner, and analyst forums
• Working knowledge required across the following domains. Engineering depth is not expected; candidates should understand the threat landscape, key solution patterns, and how each domain intersects with managed security delivery
• Detection and response (XDR/SIEM/SOAR): telemetry collection, detection pipelines, alert triage, SOC workflows, and MTTD/MTTR performance levers
• Threat intelligence: intelligence lifecycle, structured feed formats, indicator management, and operationalization within detection platforms
• Identity and access management (IAM): authentication, authorization, privileged access, identity governance, and common identity-based attack patterns
• Network security: segmentation, edge and perimeter controls, intrusion detection, DDoS mitigation, and Zero Trust / SASE access frameworks
• Application security (AppSec): web application vulnerability classes, common attack patterns, WAF and API security controls, and runtime protection approaches
• Secure SDLC: threat modeling, DevSecOps patterns, and how software development security posture affects product and customer attack surface
• Cloud security: shared responsibility models, cloud-native security controls, posture management, and common cloud misconfiguration and attack patterns
• Information protection: data classification, DLP, encryption, rights management, and insider threat controls as they relate to managed service obligations
• Governance, risk, and compliance (GRC): security governance frameworks (NIST CSF, ISO 27001, CIS Controls) and compliance obligations relevant to enterprise customers (SOC 2, PCI DSS, HIPAA/HITRUST, FedRAMP, CMMC)
• Vulnerability management: vulnerability lifecycle, CVE/CVSS scoring, exposure management, and integration of VM data into security program workflows
• AI security: AI/ML application in security products (behavioral analytics, anomaly detection, automated response), adversarial risks, and critical evaluation of AI-driven vendor capabilities
• Familiarity with security industry analyst and adversarial frameworks relevant to product positioning and portfolio strategy, including: MITRE ATT&CK, MITRE D3FEND, OWASP, CSA CCM, NIST CSF, Gartner Magic Quadrant, Forrester Wave
• Product strategy and roadmap management for security or technology platforms
• Stakeholder management (internal: engineering, delivery, legal, finance, sales, alliances; external: customers, partners, vendors)
• Agile/Lean development practices in a managed services delivery context
• Business case development and financial modeling for security offerings
• Competitive analysis and market positioning in the MSSP and GSI market
• Cross-functional collaboration across product, engineering, and SOC teams
• Go-to-market planning: messaging frameworks, sales enablement, and partner alignment
• Data analysis: ability to interpret security telemetry, product usage, and operational metrics to inform decisions
• Alliance and partner management
• Process improvement with attention to both product delivery and operational efficiency
• Written and verbal communication at executive, technical, and customer-facing levels
• Bachelor's Degree required, preferably in a field related to the role (Computer Science, Information Security, Business, or related). At the manager's discretion, additional relevant experience and certifications may substitute for the degree requirement
• 8–11 years of experience in product management, with a significant portion in cybersecurity, managed security services, or security technology
• Advanced knowledge of the managed security services and professional services market, including competitive landscape, buyer personas, and enterprise security program maturity models
• Demonstrated experience owning a security product or service through multiple full lifecycle stages
• Experience working with or alongside a SOC or managed detection and response delivery team preferred
• Experience managing technology alliance or partner relationships preferred
• Experience operating in a global or offshore delivery model, including cross-timezone collaboration with customers and engineering teams
• CISSP, CISM, CompTIA Security+ or CySA+, or equivalent security management certification
• Microsoft Security Operations Analyst Associate, Azure Security Engineer Associate, AWS Certified Security – Specialty, Google Professional Cloud Security Engineer, CCSP, or equivalent
• GIAC Security Essentials (GSEC), GIAC Cloud Security Essentials (GCLD), or equivalent foundational security certification
• Certified Information Privacy Professional (CIPP/T or CIPM), Certified Data Privacy Solutions Engineer (CDPSE), or equivalent data privacy certification
• Pragmatic Marketing or equivalent product management certification