Job Title: VM Essentials and Morpheus Enterprise Support Engineer
Job location: Hybrid in Alpharetta, TX or Houston, TX
Duration: 12+ Months Contract
Key Responsibilities:
- Provide technical support for VM Essentials and Morpheus Enterprise deployments across onprem, hybrid, and cloud environments.
- Diagnose and troubleshoot issues related to virtualization, compute, storage, networking, and automation platforms.
- Drive timely resolution of support cases in alignment with SLAs.
- Assist customers during PoC cycles with configuration validation, environment readiness, and blocker resolution.
- Document solutions, FAQs, and best practices to improve internal knowledge bases.
- Collaborate with crossfunctional teams including Product, Engineering, and Sales Engineering to ensure customer success.
Responsibilities:
- Support Engineer Owns complex issues, PoC's, and advanced troubleshooting.
- Lead customer PoC's endtoend, ensuring successful deployment and evaluation.
- Analyze deeper issues across storage, network, hypervisors, and orchestration layers.
- Work closely with Product/Engineering teams to validate customer-found defects.
- Serve as a technical advisor for partners and premium customer accounts.
- Mentor Intermediate engineers and help improve team technical capabilities.
Preferred Experience:
- Mandatory Linux Expertise.
- Strong L2/L3 Linux troubleshooting skills in enterprise environments
- 3 7 years of experience supporting virtualization, cloud, or datacenter systems.
- Strong troubleshooting in compute, storage, networking, or automation solutions.
- Experience with PoC's, deployments, or customerfacing technical roles.
- Proficiency in scripting/log analysis (PowerShell, Bash, Python preferred).
- Experience diagnosing system issues related to OS performance, services, storage, networking, and system logs
- Ability to perform root cause analysis and resolve complex production issues
- Deep understanding of the networking concepts, exposure to SDN is an added asset.
- Exposure to Morpheus, vSphere, vCenter, or comparable CMP/VM platforms.
- Experience with hybrid cloud environments (Azure, AWS, Google Cloud Platform).
- Understanding of API integrations, automation workflows, or infrastructure-as-code tools.
- Ability to work in fast-paced environments with global customers.