Key skills
AICommunication
About this role
Spines: #1 Fastest-Growing Book Publishing Platform in the U.S.
At Spines, we’re rebuilding publishing for a new era: powered by technology and built around the author.
Our next-generation publishing platform combines powerful AI with human expertise to help writers publish professionally across every format and in multiple languages. The tools we’re developing make a complex process simple, scalable, and author-first.
Our mission is to make professional publishing possible for everyone, so no great story goes unheard.
We’re growing a team of people who want to shape the future of publishing, driven by craft, purpose, and the opportunity to make a real impact for authors and readers everywhere.
Ready to build what comes next and rewrite the future For creators around the world? Apply now.
Role Overview
We are looking for a part-time Customer Support & Reception Coordinator to join our team as a key part of the first line of communication for both external clients and internal stakeholders. This role combines customer support, operational assistance, and light front-desk responsibilities.
The ideal candidate is highly organized, responsive, and service-oriented, with the ability to manage multiple communication channels while maintaining a professional and friendly tone.
Role Structure
- Part-time position
- Minimum 2 hours of physical presence in the office, 5 days a week (reception/front-desk coverage)
- Remaining hours can be allocated to remote or on-site support work
Requirements
- Fluent English (written and verbal)
- Strong communication and organizational skills
- Ability to multitask and prioritize effectively in a fast-paced environment
- Customer-first mindset with a proactive approach to problem-solving