Technical Support Engineer

Komodor is a cutting-edge Kubernetes Platform provider, and they are seeking a Senior Technical Support Engineer to provide exceptional support and solutions to their customers and internal technical teams. The role involves troubleshooting issues, providing technical guidance, and ensuring customer satisfaction with the Komodor platform.

Responsibilities:

• Researching issues and identifying potential solutions while providing prompt and accurate feedback to customers and internal stakeholders
• Understanding how things work under the hood and providing possible solutions
• Prioritize and manage multiple issues from customers on our products and platform, simultaneously
• Communicate internal stakeholders and ensure that they are well informed of the progress and plan
• Create and maintain technical documentation to improve our support process and assist our customers

Requirements:

• 3+ years of experience as a Support Engineer/Technical Support in a software or SaaS company - ideally in a start-up environment
• BS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field
• Familiarity with the DevOps world - Must
• Experience with Kubernetes - Must
• Experience with customer support platforms (e.g. ZenDesk, Service Desk, Freshdesk etc)
• Excellent analytical skills, passion for pinning down technical issues, and solving problems
• Independant, dynamic, with high energy and a passion for customer success
• Enjoy a fast-paced startup environment
• Native/fluent level English (both written and spoken)