Paralegal with a talent for customer service (LegalTech)

Codekeeper is a LegalTech company that operates at the intersection of legal drafting and review, customer communication, and technical support. The role of Paralegal with a talent for customer service is crucial in ensuring customer satisfaction and retention by managing legal documentation and providing support to clients.

Responsibilities:

• As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements
• You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client
• You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account
• Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly
• Customers will also be required to set up connections between their source code management platform
• You will support them in this process and make sure everything is administered correctly on our side
• Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service
• This is done via email and website chat
• Some of our customers require us to inspect information they provide
• You draft the reports and send them back to them

Requirements:

• Prior experience in customer success or similar role
• Proficiency in drafting legal documents
• Familiarity with LegalTech concepts
• Analytical thinking, and a proactive attitude
• Excellent written English communication skills
• Proficiency in modern web tools like Google Docs and similar platforms
• Highly organized with a strong attention to detail
• Comfortable adapting and multitasking in a fast-paced environment
• Exposure to working with diverse companies of varying sizes and industries