Customer Service Rep

Franciscan Health is one of the largest Catholic health care systems in the Midwest, dedicated to providing compassionate care to patients and communities. The Customer Service Rep ensures timely responses to patient inquiries regarding financial obligations and assists in account resolution through effective communication and customer service.

Responsibilities:

• Answer incoming telephone calls while demonstrating clear, courteous, and professional verbal communication skills
• Assess and respond to the needs of patients, medical staff, and community
• Communicate with the patient regarding any necessary follow up
• Contact patient or available source to obtain required information to ensure accurate patient billing
• Provide customer service by phone, electronically, and in person to internal and external customers by accurately answering account related questions regardless of payor
• Record data or make account updates as necessary as information is presented through a call, MyChart, or correspondence
• Refer account to appropriate work queue or department if more detailed follow-up or additional information is required
• Resend account by reprinting, rebilling, or faxing the account to team handling account or insurance payor, as necessary
• Document all communication or review of account in the system in a comprehensible manner
• Meet personal and team qualitative and quantitative targets

Requirements:

• High School Diploma/GED Required
• 1 Year Customer Service Experience Required
• 3 years Patient Accounting Experience Preferred