Manager, Software Engineering

Cardinal Health is a company that manages the enterprise’s portfolio of commercial technologies to maximize business value and improve customer experience. The Manager, Software Engineering Solution Owner is responsible for the end-to-end ownership of Sonexus solutions, ensuring predictable delivery, operational stability, and alignment with business partners while leading cross-functional delivery teams on a customized Salesforce platform.

Responsibilities:

• Own end‑to‑end outcomes for assigned solutions across intake, build, implementation, transition to run, and ongoing support
• Serve as the single accountable owner for solution delivery, stability, and outcomes, eliminating fragmented ownership across teams
• Translate product and business goals into executable delivery plans with clear scope, milestones, dependencies, and success criteria
• Ensure predictable delivery through disciplined planning, estimation, execution, and follow‑through
• Establish and enforce solution‑level decision rights, reducing day‑to‑day escalation by driving decisions with clear options, tradeoffs, and recommended paths
• Develop and manage delivery plans, schedules, and budgets for assigned solutions
• Translate LOE → schedule → cost to enable realistic forecasting and commitment management
• Maintain capacity plans across teams, aligning priorities to available skills and avoiding role overlap or single‑threading
• Own solution‑level resource management across Engineering, BA, QA, PM, and partner teams
• Understand and manage capital vs. expense treatment aligned to enterprise finance standards
• Protect Sonexus revenue by understanding financial impact, margin implications, and revenue risk tied to delivery decisions
• Define and operate a consistent, well‑understood flow of work for the solution from intake through delivery, release, hypercare, and run
• Ensure adherence to enterprise SDLC gates, QA standards, and structured change control
• Maintain delivery hygiene through WBS, RAID logs, risk management, decision logs, and issue tracking
• Apply governance that is disciplined and right‑sized, avoiding over‑engineered processes used to compensate for weak delivery fundamentals
• Identify recurring delivery and operational breakdowns and drive targeted process improvements rooted in root‑cause analysis
• Adjust planning, governance, and communication practices based on delivery phase and observed outcomes, reinforcing continuous improvement
• Ensure build‑to‑run transitions are clearly defined, documented, and executed, including readiness criteria and knowledge transfer
• Be accountable for solution stability post‑release
• Partner with support and run teams to triage, prioritize, and resolve issues effectively
• Own intake and prioritization of break/fix work, technical debt, and remediation initiatives
• Drive root‑cause analysis to prevent recurring issues and reduce rework
• Enforce consistent requirements and testing practices to strengthen end‑to‑end quality accountability
• Ensure QA, accessibility, security, and compliance requirements are met, including required evidence, sign‑offs, and remediation
• Maintain clean, validated, PHI‑safe demos and deliverables prior to internal or client‑facing reviews
• Strengthen delivery confidence through evidence‑based readiness rather than last‑minute escalation
• Lead and align Engineering, BA, QA, PM, Product, APS, and Business stakeholders
• Maintain clear ownership, accountability, and communication across teams
• Ensure consistent, aligned messaging across functions to reduce churn, rework, and conflicting direction
• Partner effectively with APS and Product leadership on roadmap impacts, client risks, and solution evolution
• Demonstrate strong executive presence in internal and client‑facing interactions
• Prepare and lead meetings with clear pre‑reads, agendas, risks, decisions, and recommended paths
• Communicate clearly in writing and verbally, maintaining appropriate internal vs. external voice
• Influence and negotiate without authority by presenting tradeoffs grounded in data and delivery realities
• Coach and develop BAs, PMs, Technical Leads, Engineers, and QAs to build sustainable delivery and leadership capability
• Hold teams accountable for outcomes while fostering a culture of ownership and follow‑through

Requirements:

• Experience leading cross‑functional delivery teams (Engineering, QA, BA, PM)
• Strong understanding of Salesforce‑based solutions and enterprise application environments
• Demonstrated capability in estimation, planning, SDLC governance, and delivery execution
• Demonstrated ability to manage delivery plans, budgets, and capacity across multiple initiatives
• Demonstrated use of structured delivery artifacts (e.g., WBS, LOE-based estimates, schedules, RAID logs, change control)
• Experience supporting patient access, patient support services, or healthcare technology solutions
• Experience partnering with Product Management on roadmap delivery
• Strong understanding of SDLC, release management, and quality governance
• Experience owning delivery outcomes across multiple, dependent workstreams
• Demonstrated ability to operate in regulated or compliance‑driven environments
• Bachelor's degree in related field or equivalent experience
• 8+ years of experience in software delivery, product implementation, or technology leadership roles
• Experience operating in regulated environments (healthcare or adjacent industries)
• Familiarity with prior authorization, benefit verification, patient journeys, or similar workflows