Managed Services Analyst I | Fuel Operations Coordinator | Customer Service (Overnight)

PDI Technologies empowers leading convenience retail and petroleum brands with technology solutions. They are seeking a Fuel Logistics Analyst to provide fuel inventory management and accounting services, supporting customers in their fuel management and logistics distribution needs.

Responsibilities:

• Actively monitor designated customer’s tank readings
• Plan deliveries as indicated by current fuel level and average daily usage
• Monitor market direction and adjust delivery time as necessary to manage customer fuel needs with the company’s best purchasing opportunities
• Schedule, coordinate, and manage fuel deliveries to customer locations
• Build strong relationships with suppliers & carriers to support customer’s fuel management program
• Ability to make fuel procurement or financial decisions efficiently and independently within established guidelines
• Ability to participate in an on-call rotation requiring weekend and overnight availability
• Receive customer calls /emails, engaging with a warm, pleasant, and helpful attitude
• Identify customer problems and resolve timely either directly or through other departments for resolution; maintain communication with the customer throughout the process
• In addition to inbound phone calls and email, other methods of communication and requests for delivery need to be managed and executed upon to ensure timely and accurate delivery of service on behalf of the customer
• Review customer’s bulk fuel vendor invoice exceptions, correct errors, or dispute invoices on customer’s behalf
• Work with vendors to resolve any disputed invoices
• Ensure vendor invoices and files are processed for payment timely and accurately
• Management statement process and ensure vendors are paid timely

Requirements:

• Bachelor's Degree in Logistics or Supply Chain Management or equivalent work experience
• Minimum of 2 years of prior experience in either dispatch or fuel accounting required
• Confident skills with Microsoft Office suite
• Must be able to multi-task and make financial impactful decisions in a fast-paced environment
• Demonstrated ability to work in a fast paced, constantly changing environment
• Ability to handle multiple tasks and move between activities that require immediate response
• Ability to communicate effectively to all stakeholders
• Able to work nights/weekends to support on-call
• Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future. PDI Technologies is unable to offer visa sponsorship for this role
• Petroleum experience preferred